KeriAnn Jubera-Johnson
Fort Smith
Summary
Dynamic professional with extensive experience at United States Post Office, demonstrating a proven track record in supervisory roles. Skilled in problem-solving and critical thinking, optimizing team performance and achieving operational excellence. Proficient in Microsoft Office Suite, driving productivity while maintaining high-quality standards and fostering a reliable work environment.
Overview
26
26
years of professional experience
Work History
Regular Postal Carrier
United States Post Office
Phoenix
12.2021 - Current
- Sort, lift and push moderate to heavy loads of mail and packages to prepare for delivery.
- Deliver and collect mail along assigned route using LLV in all weather conditions.
Team Leader
Planters
Fort Smith
03.2023 - 03.2025
- Oversaw daily operations on Processing floor to ensure product availability for Packaging floor.
- Supervised 12 employees, promoting efficient workflow and productivity.
Customer Service Specialist/Marketing Manager
Chandler Harley Davidson
Phoenix
02.2019 - 10.2021
- Assist customers on sales floor and with purchasing.
- Create, organize, and implement marketing events at location in order to attract new customers.
- Manage event budget, utilize all forms of social media to advertise and broadcast event, and directly supervise event and staffing.
Claims Adjustment Representative
United Health Group
Phoenix
01.2018 - 05.2021
- Review and research claims by navigating multiple computer systems and platforms. Complete necessary adjustments to claims and ensure the proper benefits are applied to each claim by using the appropriate processes and procedures.
- Communicate extensively with members and providers regarding adjustments to resolve claims errors/issues, using clear language to ensure understanding.
Customer Service Representative
OptumRx
Phoenix
06.2016 - 01.2018
- Guide and educate customer on their prescription benefits, use of plan, formulary, premiums and status of orders, claims, or inquiries.
- Coordinate internal resolution of claim exceptions and other issues to include determining appropriateness of overriding pharmacy claims edits and error messages.
- Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, and first call resolution attendance.
Fresh Retail Department Supervisor, Raw Manufacturing Supervisor
Jennie-O Turkey Store
Barron
05.1999 - 05.2016
- Supervise 30+ employees in each different department.
- Exceed production and productivity goals by managing a diverse workforce using a team culture; achieve operational excellence objectives by following quality and customer-service standards; resolve problems; complete audits; determine process improvements; drive change.
- Control costs by reviewing processes and minimizing waste. Ensure high quality of products produced.
- Maintain safe, secure, and healthy environment by following safety programs and enforcing sanitation standards and procedures (GMP's); comply with legal regulations.
- Need minimal guidance while supervising production departments on second and third shift.
Education
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
Florida01.2017
Coursework - Business Management
Wisconsin Indianhead Technical College
Wisconsin01.2008
Skills
- Supervisory skills
- Problem solving
- Dependability
- Critical thinking
- Verbal and written communication
- Microsoft Office Suite
- Excel proficiency
- PowerPoint expertise
Timeline
Team Leader
Planters
03.2023 - 03.2025
Regular Postal Carrier
United States Post Office
12.2021 - Current
Customer Service Specialist/Marketing Manager
Chandler Harley Davidson
02.2019 - 10.2021
Claims Adjustment Representative
United Health Group
01.2018 - 05.2021
Customer Service Representative
OptumRx
06.2016 - 01.2018
Fresh Retail Department Supervisor, Raw Manufacturing Supervisor
Jennie-O Turkey Store
05.1999 - 05.2016
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
Coursework - Business Management
Wisconsin Indianhead Technical College
Similar Profiles
Shannon HarrisShannon Harris
Assistant Rural Carrier at United States Post OfficeAssistant Rural Carrier at United States Post Office
Sierra BallSierra Ball
PSE Clerk at United States Post OfficePSE Clerk at United States Post Office
Lisa LewisLisa Lewis
Warehouse Agent at United States Post OfficeWarehouse Agent at United States Post Office
Gary UtleyGary Utley
Reserve Mail Carrier at United States Post OfficeReserve Mail Carrier at United States Post Office
Marvin MenjivarMarvin Menjivar
Crew Member at ChipotleCrew Member at Chipotle