Kerra Flemmons
Sheridan,AR
Summary
Dynamic Loan Processor at First Trust Home Loans with a proven track record in regulatory compliance and exceptional customer service. Skilled in data entry and negotiation, I streamlined loan processing, enhancing efficiency and client satisfaction. Adept at fostering teamwork, I consistently exceeded performance targets while maintaining high standards of accuracy and professionalism.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Loan Processor
First Trust Home Loans
03.2025 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Provided exceptional customer service by addressing borrower concerns and resolving issues in a timely manner.
- Handled any conditions sent from underwriting departments.
Real Estate Agent
Century 21 Parker and Scroggins
06.2017 - 03.2025
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advised clients on market conditions and property value for informed decision-making.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
Operations Manager
Midsouth Adjustment Collection Agency
01.2004 - 06.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Maintained compliance with all regulatory requirements pertaining to debt collection practices.
- Collaborated with sales representatives to address customer concerns regarding invoicing, payment terms, and credit limits.
- Developed strong rapport with customers by maintaining open lines of communication and providing timely updates on account status.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services, and collection strategies.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Education
Sheridan High School
Sheridan, ARSkills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- Team supervision
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Negotiation
Certification
- FDCPA Training and Certified
- Knowledge of management Training
- Multiple Classes for All stated employments
Timeline
Loan Processor
First Trust Home Loans
03.2025 - Current
Real Estate Agent
Century 21 Parker and Scroggins
06.2017 - 03.2025
Operations Manager
Midsouth Adjustment Collection Agency
01.2004 - 06.2017
Sheridan High School
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