Keshia Morgan
Pine Bluff
Summary
Personable Office Administrator with 6+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving defects.
Overview
6
6
years of professional experience
Work History
Assembler
ITW
2022.06 - 2023.08
Wiring, building, and Assembling for the company with minimal supervision. Stock, inventory, Programming chips, computer software, using power tools. organizing workstations, meeting deadlines
Quality Analyst
Riceland
2017.05 - 2021.11
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
High School Diploma -
Benson High School
Milwaukee, WI06.1997
Skills
- Hydraulic Motors
- Familiarity with Electrical Systems
- Safety Regulation Adherence
- Data Collections
- Software Development Knowledge
- New Project Development
- Monitoring Data Quality
- Developing Quality Standards
- Cause and Effect Analysis
- Technical Research
- Critical Thinking
- Problem Documentation
- Test Implementation
- Team Mentoring
- Call Monitoring Feedback
- Software Quality Assurance Knowledge
Timeline
Assembler
ITW
2022.06 - 2023.08
Quality Analyst
Riceland
2017.05 - 2021.11
High School Diploma -
Benson High School
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