Khalilah Brown
Benton
Summary
Professional with strong expertise in property management and leasing. Known for driving occupancy rates and ensuring tenant satisfaction. Strong focus on team collaboration, adaptability, and achieving results. Proficient in client relations, contract negotiations, and market analysis. Trusted for reliability and effective communication.
Overview
5
5
years of professional experience
Work History
Leasing Agent
Pine Meadows Mobile Home Community
10.2024 - Current
- Facilitated property tours for prospective tenants, highlighting features and benefits of available units.
- Assisted in lease preparation and documentation, ensuring compliance with company policies and regulations.
- Collaborated with maintenance teams to coordinate timely repairs and enhance tenant living experiences.
- Managed tenant inquiries and resolved issues promptly to maintain high customer satisfaction levels.
Certified Housing Specialist
Metropolitan Housing Alliance
03.2023 - 10.2024
- Assisted clients and vendors with issues via phone, email, and in person.
- Collaborated with other caseworkers to resolve questions and challenges they faced.
- Entered data accurately into Yardi Software Systems.
- Processed incoming paperwork accurately and efficiently.
- Calculated rental portions for tenant relocations, annual recertifications, and income change requests.
- Revised lease agreements and processed incoming Request for Tenancy Approval (RFTA) packets.
- Managed the receptionist desk on occasion.
Lead Store Associate
Kum & Go
08.2022 - 03.2023
- Warmly greeted customers as they entered the store front.
- Worked a electronic cash register.
- Trained new team members for our store location and other Kum & Go Locations on both the store side and in the kitchen.
- Prepared food in a timely manner to provide fresh meals.
- Cleaned and restocked the kitchen at the end of the night.
Receptionist
Mclarty Automotive Group
01.2021 - 07.2022
- Managed the front desk operations, demonstrated exceptional customer service by answering phones, scheduling appointments, and greeting clients with a friendly and professional demeanor.
- Delivered exceptional customer service by addressing client concerns, resolving issues, and escalating when necessary.
- Streamlined the processing of incoming and outgoing mail while effectively managing the office supplies inventory.
- Provided support in data entry, billing processes, and preparation of reports for management review.
- Facilitated communication among management, staff, and clients to ensure seamless daily operations.
- Assisted with administrative tasks, including filing, document preparation, and managing applications and paperwork.
- Conducted training for new front desk staff on company policies, procedures, and customer service standards.
Education
High School Diploma -
Elinor L. Hickey High School
Sacramento, CA02.2020
Certificate of Completion - undefined
National School of Real Estate
Little Rock, AR03.2024
Skills
- Customer Service & Resident Relations
- Conflict Resolution & Problem-Solving
- Property Management Software (Yardi) & Microsoft Office Suite
- Lease Agreement Preparation & Application Processing
- Data Entry, Records Management & Documentation Accuracy
- Scheduling, Calendar Management & Office Administration
- Verbal & Written Communication Skills
- Multitasking & Time Management in Fast-Paced Environments
- Team Collaboration, Training & Adaptability
- Mathematical Reasoning & Financial Accuracy
Timeline
Leasing Agent
Pine Meadows Mobile Home Community
10.2024 - Current
Certified Housing Specialist
Metropolitan Housing Alliance
03.2023 - 10.2024
Lead Store Associate
Kum & Go
08.2022 - 03.2023
Receptionist
Mclarty Automotive Group
01.2021 - 07.2022
Certificate of Completion - undefined
National School of Real Estate
High School Diploma -
Elinor L. Hickey High School
Awards
60 hour pre sales Certification from National School of Real Estate, Nan McKay Housing Choice Voucher Specialist Certification