Khang Mach
Fayetteville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile team member offering over 4 years of experience with the company handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
6
6
years of professional experience
Work History
Merchandising Associate
Home Depot
02.2023 - Current
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Delivery Coordinator
Home Depot
02.2022 - 02.2023
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Managed, transmitted and filed delivery paperwork.
- Consulted with customers about delivery and order preparation requests.
- Inspected merchandise for damage and accuracy against order documents.
- Safely loaded items into a delivery vehicle to minimize damage while in transit.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Reduced fulfillment errors by using RF scanners to quickly pick items.
Order Fulfillment Associate
Walmart
05.2021 - 02.2022
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Selected and filled orders from stock to fulfill customer requirements.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Safely and securely loaded items into the customer's vehicle during transport.
Sales Associate
Home Depot
05.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Prepared merchandise for the sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Paint Sales Associate
Home Depot
02.2019 - 05.2019
- Mixed paint colors to create custom blends, using a paint mixing machine and spatulas.
- Shared personal recommendations and product knowledge with customers to help determine the correct product for customer DIY projects.
- Maintained stock shelves by fronting, facing, and straightening products throughout the shift.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier
Academy Sports And Outdoors
06.2018 - 12.2018
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments, and issue receipts.
Team Member
Panda Express Restaurant Group
05.2017 - 05.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established a welcoming atmosphere by greeting each guest warmly.
- Maintained a tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Marketing
University of Arkansas, Fayetteville
Fayetteville, AR05.2024
Skills
- Display Resetting
- Merchandise Stocking and Replenishing
- Hand and Power Tool Operation
- Hand Scanners
- Planogram Execution
- Cleaning and Sanitizing
- Credit Card Transaction Processing
- Store Layouts
- Guest Communication
- Price Verifications
- Cash Register Systems
- Customer Satisfaction
- Order Execution
- Excellent Communication
Timeline
Merchandising Associate
Home Depot
02.2023 - Current
Delivery Coordinator
Home Depot
02.2022 - 02.2023
Order Fulfillment Associate
Walmart
05.2021 - 02.2022
Sales Associate
Home Depot
05.2020 - 04.2021
Paint Sales Associate
Home Depot
02.2019 - 05.2019
Cashier
Academy Sports And Outdoors
06.2018 - 12.2018
Team Member
Panda Express Restaurant Group
05.2017 - 05.2018
Bachelor of Science - Marketing
University of Arkansas, Fayetteville
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