Kiana J Wilson
Dermott
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Carrier
Dollar General
01.2022 - Current
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
- Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
Deli Cashier
Save Mart
07.2020 - 09.2021
- Maximized customer loyalty by remembering preferences and engaging in friendly conversations during transactions.
- Balanced multiple responsibilities during busy periods including cashiering, preparing orders, restocking shelves, answering phone calls.
- Participated in regular meetings with management to discuss performance metrics, goals, and improvement opportunities.
- Maintained accurate cash register transactions, minimizing discrepancies and ensuring financial integrity.
Content Creator
Tiktok
05.2020 - Current
- Applied current editing and photography tools to tell great stories.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
Marketing Intern
Boys And Girls Club Of Jefferson County
09.2019 - 12.2019
- Assisted in creating written, video, and image content for marketing channels.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
- Contributed to the creation of compelling content for company blog, newsletter, and website.
Social Media Specialist
Twisted Kreations
05.2019 - 12.2019
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
- Produced visually appealing graphics using design tools such as Canva or PicMonkey to enhance social media presence.
Script Writer/Teleprompter Operator
UAPB Tv News
01.2019 - 05.2019
- Streamlined the script editing process to ensure timely delivery of final drafts.
- Developed engaging scripts by conducting thorough research and incorporating authentic dialogue.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Contributed to successful remote broadcasts by setting up and operating portable teleprompter systems for on-location shoots.
Social Media Specialist
Essence Of A Woman (UAPB)
08.2018 - 12.2019
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Increased brand awareness by developing and implementing targeted social media campaigns.
- Produced visually appealing graphics using design tools such as Canva or PicMonkey to enhance social media presence.
President
UAPB NAACP
01.2017 - 03.2018
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Represented organization at conferences and events.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Content Writer Intern
Tula Talks
08.2016 - 01.2017
- Enhanced content quality by conducting thorough research and incorporating relevant information in articles.
- Developed original ideas for blog topics that aligned with the company''s target audience interests, driving user engagement and retention.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Founder/Social Media Manager
Hbcu.Balance/ Hbcu. Balance 2
04.2016 - 06.2018
- Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
Social Media Specialist
UAPB Verbatim Poetry Club
09.2015 - 08.2016
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Increased brand awareness by developing and implementing targeted social media campaigns.
- Produced visually appealing graphics using design tools to enhance social media presence.
YouTube Content Creator
YouTube
01.2013 - Current
- Established efficient workflows for video production process including scripting, filming, editing, thumbnail design, uploading, optimizing metadata.
- Strengthened public speaking skills through regular video presentations and live stream interactions with viewers.
- Developed a recognizable personal brand by establishing a consistent theme, style, and tone across all videos.
- Enhanced video production quality with investment in professional equipment and editing software.
- Develop original content through social listening and independent sources.
Education
Master of Science - Social Media Management
Arkansas State University
Jonesboro, AR05.2024
Bachelor of Science - Multimedia Communications
University of Arkansas At Pine Bluff
Pine Bluff, AR12.2019
Skills
- Patience and Empathy
- Attention to Detail
- Teamwork and Collaboration
- Research methods
- Social Media Management
- Copywriting
- Social Media Marketing
- Content Creation
- Flexible and Adaptable
- Critical Thinking
- Multimedia production
Professional References
Effie Woods
District Manager
Ewoods@dollargeneral.com
Earlesha Butler, Ph.D
Assistant Professor, University of Arkansas at Pine Bluff, Multimedia Communications Department
butleret@uapb.edu
Nokon Heo, Ph. D
Associate Professor, University of Arkansas at Pine Bluff, Multimedia Communications Department
heon@uapb.edu
Certification
- Hootsuite Platform Certification, Hootsuite - April 2024
- Inbound Sales, Hubspot Academy - November 2023
- Social Media Marketing, HubSpot Academy - November 2023
- Digital Marketing Simternship Completion, Stukent - September 2023
- Google Ads Creative Certification, Google - September 2023
- Social and Behavioral Responsible Conduct of Research, CITI Program - July 2023
- Social/Behavioral Research Course, CITI Program - July 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Carrier
Dollar General
01.2022 - Current
Deli Cashier
Save Mart
07.2020 - 09.2021
Content Creator
Tiktok
05.2020 - Current
Marketing Intern
Boys And Girls Club Of Jefferson County
09.2019 - 12.2019
Social Media Specialist
Twisted Kreations
05.2019 - 12.2019
Script Writer/Teleprompter Operator
UAPB Tv News
01.2019 - 05.2019
Social Media Specialist
Essence Of A Woman (UAPB)
08.2018 - 12.2019
President
UAPB NAACP
01.2017 - 03.2018
Content Writer Intern
Tula Talks
08.2016 - 01.2017
Founder/Social Media Manager
Hbcu.Balance/ Hbcu. Balance 2
04.2016 - 06.2018
Social Media Specialist
UAPB Verbatim Poetry Club
09.2015 - 08.2016
YouTube Content Creator
YouTube
01.2013 - Current
Master of Science - Social Media Management
Arkansas State University
Bachelor of Science - Multimedia Communications
University of Arkansas At Pine Bluff
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