Kiko Jude
Springdale
Summary
Bilingual professional skilled in customer relationship management and front desk operations. Proven ability to enhance customer satisfaction through effective communication and time management.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
Work History
Clerk/Interpreter
Randolph County Health Department
Pocahontas
09.2022 - 07.2023
- Processed patient information and maintained accurate health records.
- Assisted in scheduling appointments and managing front desk operations.
- Responded to inquiries and provided information about health services.
- Interpret for Marshallese speaking patients as needed.
Relationship Banker
First Horizon Bank
Pocahontas
05.2020 - 12.2021
- Assisted clients with account inquiries and transaction processing.
- Educated customers on banking products and services available.
- Processed loan applications and maintained accurate documentation.
Relationship Banker
Bank of Hawaii
Kailua-Kona
09.2018 - 11.2019
- Assisted clients with account inquiries and transaction processing.
- Managed daily banking operations and ensured compliance with policies.
- Resolved customer issues through effective communication and problem-solving skills.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
Education
Konawaena High School
Kealakekua, HISome College (No Degree) - Business Accountancy
Black River Technical College
Pocahontas, ARSkills
- appointment scheduling
- bilingual communication
- customer relationship management
- loan application processing
- transaction processing
- front desk operations
- effective communication
- time management
- team collaboration
- Verbal and writing communication
- Customer satisfaction
Languages
English
Full Professional
Marshallese
Native/ Bilingual
Timeline
Clerk/Interpreter
Randolph County Health Department
09.2022 - 07.2023
Relationship Banker
First Horizon Bank
05.2020 - 12.2021
Relationship Banker
Bank of Hawaii
09.2018 - 11.2019
Konawaena High School
Some College (No Degree) - Business Accountancy
Black River Technical College