Kilah Nixon
Little Rock
Summary
Experienced with technical engineering principles and practices, providing innovative solutions to complex technical challenges. Utilizes advanced problem-solving skills and technical acumen to enhance system performance and reliability. Knowledge of project management and systems analysis, ensuring efficient and effective project execution.
Overview
5
5
years of professional experience
Work History
Platform Technical Engineer
Anywhere365, LLC
04.2020 - 07.2024
- Designed custom solutions tailored to client-specific requirements, exceeding expectations with creative problem-solving techniques.
- Contributed to post-mortem analyses after critical incidents, helping identify root causes and implement preventative measures.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
- Improved system performance by troubleshooting and resolving complex technical issues.
- Identified and corrected system faults to minimize operational system downtime.
- Trained junior engineers, providing mentorship and guidance to foster their professional growth and development.
- Established strong working relationships with stakeholders through effective communication and collaboration on shared goals.
- Collaborated with cross-functional teams to develop innovative solutions for challenging engineering problems.
- Performed scheduled service work, installations, testing and repairs.
IT Project Manager
Anywhere365, LLC
04.2022 - 09.2023
- Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Service Desk Analyst
Tucker Door & Trim
10.2019 - 03.2020
- Assist Operations Manager with strategy and project management; serve as initial contact for technical assistance; triage and resolve IT-related issues; collaborate with Sourcing/Distribution centers; develop tracking procedures; conduct remote troubleshooting; enforce IT security policies.
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.
- Generated reports to track performance and analyze trends.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
Education
BA - Communications
University of West Georgia
05.2019
Skills
- SaaS Platforms
- Microsoft Office Suite
- PowerBi
- Software configuration
- Salesforce & ServiceNow CRM Software
- Java Script
- DevOps
- Snaketail
- Microsoft Azure & Dynamics
- Comprehensive knowledge of VOIP, SIP Protocols, Session Border Controls, TCP/IP, SQL databases
- VPN
- Adobe Photoshop, After Affects, Illustrator
- Technical troubleshooting
- Remote support
- Information security
Accomplishments
- Anywhere365 Magician and Brilliant Brain Support Engineer
Timeline
IT Project Manager
Anywhere365, LLC
04.2022 - 09.2023
Platform Technical Engineer
Anywhere365, LLC
04.2020 - 07.2024
Service Desk Analyst
Tucker Door & Trim
10.2019 - 03.2020
BA - Communications
University of West Georgia
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