Kilisha Nouketcheussi
TVC Pro Driver LLC
Fayetteville
8
years of professional experience
Dedicated and results-driven professional with a strong background in sales and customer service. Proven ability to handle high volumes of inbound calls while providing exceptional support to customers. Experienced in managing applications and documentation processes, ensuring accuracy and efficiency. Proficient in using Salesforce to track opportunities and maintain detailed records. Seeking to leverage my skills in a Fuel Specialist role to enhance customer experiences and drive successful application processes.
Work History
Business Development Representative
3 Years 4 Months- - Consistently surpassed monthly sales quotas, achieving highs of 184%, 160%, and 142% during the first 26 months of employment
- - Successfully closed over 1,500 sales while maintaining a strong focus on customer engagement and satisfaction.
- - Utilized Salesforce to manage sales pipeline, track metrics, and forecast performance, ensuring timely updates and accurate documentation.
- - Provided coaching and support to new team members, contributing to their onboarding success and overall team performance.
- - Collaborated with leadership to review team metrics and suggest process improvements, enhancing efficiency and effectiveness in sales strategies.
Customer Service Representative
6 Months- - Handled over 800 customer inquiries weekly, resolving issues efficiently while maintaining high standards of customer satisfaction.
- - Developed strong communication skills through active listening and problem-solving, ensuring a positive experience for every customer.
- - Managed call documentation and followed up on unresolved issues, demonstrating a commitment to thoroughness and customer care.
Complaint Fraud Reviewer
1 Year- - Reviewed 75+ flagged accounts daily for potential marketplace fraud using established guidelines
- - Analyzed account activity and supporting data to determine appropriate outcomes (approve, deny, or escalate)
- - Maintained accuracy and consistency in a high-volume, metrics-driven environment
- - Documented decisions clearly to support internal tracking and compliance requirements
- - Contributed to process improvements that increased team productivity by 50%
Direct Support Worker
1 Year 1 Month- - Assisted individuals with disabilities in skill-building and community integration, promoting independence and personal success.
- - Worked closely with care teams to develop personalized support plans, ensuring each individual received the attention and resources they needed.
Education
Bachelor of Arts - Political Science
Skills
Inbound Call Handling & Customer Support
Application Processing & Documentation
Salesforce Management & Opportunity Tracking
Effective Communication & Follow-Up
Customer Relationship Management
Problem Solving & Conflict Resolution
Cross-Functional Team Collaboration
Time Management & Organizational Skills
Timeline
Business Development Representative
TVC Pro Driver LLC
02.2023 - CurrentRead More
Customer Service Representative
Amazon
05.2020 - 11.2020Read More
Complaint Fraud Reviewer
Chase Consulting Group, LLC
09.2019 - 09.2020Read More
Direct Support Worker
Lifestyles
06.2018 - 07.2019Read More
University of Arkansas
Bachelor of Arts from Political Science
Read More