Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Acord

Van Buren,AR

Summary

Dynamic Senior Operations Leader with a proven track record at Marquee Dental, excelling in productivity improvement and strategic planning. Expert in operations management, fostering employee engagement while implementing data-driven decisions that enhance efficiency. Recognized for optimizing supply chains and building strong relationships, driving operational excellence in fast-paced environments.

Diligent sdministrator with proven track record in optimizing operational efficiencies and leading cross-functional teams to success. Successfully implemented key process improvements that enhanced productivity and reduced costs. Demonstrated excellence in strategic planning and resource management.

Overview

21
21
years of professional experience

Work History

Senior Operations Leader

Marquee Dental DBA Criswell Clinic
02.2005 - Current
  • Assisted in developing operational procedures to enhance efficiency and productivity.
  • Supported team members in daily tasks, promoting a collaborative work environment.
  • Participated in training sessions to learn safety protocols and operational standards.
  • Adapted quickly to new systems and processes, ensuring smooth workflow transitions.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Implemented data-driven decision making to inform business strategies and drive operational excellence.
  • Prepared documents for internal and external audits.
  • Optimized supply chain operations, establishing strategic partnerships with key suppliers for cost savings and improved lead times.
  • Maintained relationships with patients, average patient flow of 36 to 55 patients per day.
  • Assisted in recruiting, hiring and training of team members.
  • Benefits specialist and treatment coordination.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Lead Oral Surgery Assistant

J. B. Hays, DDS
08.2007 - 03.2020
  • Enhanced patient experience by providing thorough pre-and post-operative care instructions.
  • Streamlined patient scheduling to accommodate emergency appointments and reduce wait times.
  • Assisted oral surgeons in complex procedures, ensuring a smooth surgical process for patients.
  • Provided compassionate care to patients during sedation, monitoring vital signs and administering necessary medications as directed by the surgeon.
  • Achieved high levels of patient satisfaction by delivering exceptional care and maintaining open communication throughout the surgical process.
  • Contributed to a positive working environment through effective communication with colleagues and support staff.
  • Served as a mentor to new assistants, I mentored 15 pre-dental students, joining the team, sharing expertise and fostering a culture of learning and growth within the clinic.
  • Maintained accurate electronic medical records, documenting relevant information about each patient''s surgical procedure and progress during follow-up appointments.
  • Assisted in managing billing processes, ensuring timely submission of insurance claims and accurate record-keeping for financial transactions related to patient care.
  • Ensured patient safety by adhering to strict infection control protocols throughout all aspects of clinical operations.
  • Managed inventory of supplies, maintaining adequate stock levels for the clinic''s needs.

Education

High School Diploma -

Crowville High School
Crowville, LA

Some College (No Degree) - Expanded Duty Dental Assistant

Northeast Louisiana University
Monroe, LA
08-1992

Skills

  • Operations management
  • Productivity improvement
  • KPI reporting
  • Strategic planning
  • Business planning
  • Facility management
  • Employee coaching
  • KPI tracking
  • Safety management
  • Standard operating procedures
  • Key performance indicators
  • Employee engagement
  • Hiring and onboarding
  • Cost control
  • Operations oversight
  • Relationship building
  • Cost analysis and savings
  • Goal setting
  • Effective leader

Timeline

Lead Oral Surgery Assistant

J. B. Hays, DDS
08.2007 - 03.2020

Senior Operations Leader

Marquee Dental DBA Criswell Clinic
02.2005 - Current

High School Diploma -

Crowville High School

Some College (No Degree) - Expanded Duty Dental Assistant

Northeast Louisiana University

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Kimberly Acord