Kimberly Jones
Fort Smith
Summary
Customer-focused Hotel Front Desk Clerk with proven experience in hospitality and customer service. Skilled in managing front desk operations, handling guest inquiries, and providing exceptional service while maintaining high standards of professionalism. Showcased strengths include problem-solving skills, communication ability, and a strong understanding of hotel management systems. Made significant impact in ensuring customer satisfaction through effective conflict resolution strategies and improving operational efficiency.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Clerk
La Quinta Inn and Suites Grand Prairie
Fort Smith
05.2023 - Current
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Greeted guests in a professional and friendly manner.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
Education
High School Diploma -
Van Buren High School
Van Buren, AR04-2004
Skills
- Front desk operations
- Problem solving
- Check-in & check-out coordination
- Payment processing
- Housekeeping coordination
- Nightly audits
- Welcoming guests
- Check-in and Check-out procedures
- Telephone etiquette
- Reservation management
- Room assignment
- Reservation processing
- Active listening
- Computer literacy
- Guest relations
- Multitasking
Timeline
Hotel Front Desk Clerk
La Quinta Inn and Suites Grand Prairie
05.2023 - Current
High School Diploma -
Van Buren High School