Kimberly Lozano Fernandez
Little Rock
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at Central Arkansas Pediatric Clinic. Excelled in organization and time management, enhancing office efficiency and client satisfaction. Skilled in data entry and telephone communication, adept at maintaining confidentiality and providing exceptional service. Proven track record of improving operational workflow and fostering positive client relationships.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Receptionist
Central Arkansas Pediatric Clinic
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Back of House Team Member
Chick-fil-A
09.2023 - 01.2024
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
Office Clerk Intern
Ramos Detailing LLC
09.2022 - 09.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Front of House Staff Member
Chick-fil-A
09.2021 - 10.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Helped guests at tables when in need of assistance.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Office Clerk
Ramos Detailing LLC
04.2021 - 09.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
Education
High School Diploma -
Wilbur D. Mills University Studies
Little Rock, AR05-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Greeting and seating clients
- Scheduling appointments
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Central Arkansas Pediatric Clinic
03.2024 - Current
Back of House Team Member
Chick-fil-A
09.2023 - 01.2024
Office Clerk Intern
Ramos Detailing LLC
09.2022 - 09.2023
Front of House Staff Member
Chick-fil-A
09.2021 - 10.2022
Office Clerk
Ramos Detailing LLC
04.2021 - 09.2021
High School Diploma -
Wilbur D. Mills University Studies
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