Kimberly Williams
Little Rock
Summary
Outgoing office administrator with several years of experience applying multitasking skills to complete daily duties while resolving issues. Adept in personal time management while greeting visitors, managing phone switchboard and tackling staff requests. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Good Shepherd Community
Little Rock
08.2022 - 01.2025
- Input rent into the company's system.
- Input the deposit sheets together for rent through Excel.
- Input the maintenance request into the company's system for residents' needs.
- Respond to pendant systems when residents fall or get injured.
- Organize and host events for seniors through activities in the community.
- Send emails or faxes to third parties regarding verification for residency.
- Send emails for communication within the company.
- Maintained organized filing systems for confidential client information.
- Implemented office procedures to enhance workflow efficiency and organization.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding products and services offered by the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Proofread content for typo-free emails and documentation.
- Drove customer feedback to deliver information to management for corrective action.
- Managed database systems containing customer contact information.
Program Assistant
Arkansas Department of Human Services
North Little Rock
05.2022 - 08.2022
- Transport families to and from appointments, classes, or training.
- Fostered relationships to define programming needs and strengthen organizational standing.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Administer drug screens done by clients for case management.
- Provide clients with the resources that are needed to help them grow and succeed within their families.
- Participate in any training and certifications needed (parenting, drug screening training).
- Assist social workers with placement for children and families.
- Input daily visits into the company's website regarding.
- Facilitated communication between providers and clients for program resources.
- Supported program evaluations by collecting and organizing feedback data.
- Maintained accurate records of program activities and reports.
- Collaborated with team members to enhance service delivery strategies.
- Collaborated with other departments to ensure smooth delivery of services for program participants.
- Created informational materials about programs and services available to the public.
- Maintained positive working relationship with fellow staff and management.
Secretary
United Family Services
06.2016 - 01.2022
- Job Duties:
- Answering the door system.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Typing appointment letters.
- Mailing appointment letters and paperwork.
- Speaking with clients.
- Scanning in confidential information
- Shredding important papers that are no longer needed.
- Checking Medicaid for clients daily.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Assisted in the development of internal communication materials for staff.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Provided administrative support to the Office Manager and other staff members.
Sales Associate
Walmart
05.2015 - 04.2016
- Job Duties:
- Assisted customers with product inquiries and service requests.
- Maintained clean and organized sales floor displays.
- Restocked shelves and ensured product availability for customers.
- Implemented promotional displays to attract customer attention.
- Trained new associates on store policies and procedures.
- Handled returns and exchanges according to company guidelines.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Provided accurate information about products, prices and services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items based on customer interests and needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Attended weekly team meetings to review performance goals and objectives.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Cashier/Customer Service
Kroger Stores
Little Rock
06.2010 - 12.2014
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized checkout area for a positive shopping experience.
- Assisted customers with product inquiries and provided excellent service.
- Collaborated with team members to manage high-volume peak hours effectively.
- Trained new cashiers on register operations and customer service best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
Associate of Applied Science - Early Childhood Education
Bryant And Stratton
Remote06-2026
High School Diploma -
LITTLE ROCK CENTRAL HIGH SCHOOL
Little Rock, AR05.2012
Skills
- Microsoft Office
- Scheduling
- Word processing
- Executive administrative support
- Office experience
- Microsoft Outlook
- Sales
- Customer Service/People Skills
- Cashiering
- Retail sales
- Personal assistant experience
- Clerical experience
- Home & community care experience
- Office management
- Communication Skills
- Clerical Experience
- Computer/Typing Skills
- Lesson planning
- Toddler care
- Classroom management
- English
- Calendar management
- Windows
- Experience working with students
- Front desk
- Driving
- Administrative Experience
- Professionalism
- Teaching
- Filing
- Retail Sales
- Microsoft Word
- Public relations
- Mac OS
- Google Suite
- Microsoft PowerPoint
- Work Ethic
- Cash register
- Experience with children
- Front Desk
- Preschool experience
- Computer Skills
- Microsoft Excel
- Organizational skills
- Organizational Skills
- Computer literacy
- HIPAA
- Household surface disinfection
- Leadership
- Patient care
- Data Entry
- Customer service
- Phone etiquette
- Janitorial experience
- Classroom experience
- Typing
- Grocery store
- Customer support
- Vital Signs
- Early childhood education
- Childcare
- Time management
- Child development
- Effective communication
- Curriculum planning
- Team collaboration
- Office organization
- Confidential document control
- Mail handling
- Phone call answering
- Appointment scheduling
- Spreadsheet development
- Staff motivation
- Office supply management
Certification
CPR/First Aid, 931261759, 03/01/24, 10/31/25
Timeline
Administrative Assistant
Good Shepherd Community
08.2022 - 01.2025
Program Assistant
Arkansas Department of Human Services
05.2022 - 08.2022
Secretary
United Family Services
06.2016 - 01.2022
Sales Associate
Walmart
05.2015 - 04.2016
Cashier/Customer Service
Kroger Stores
06.2010 - 12.2014
Associate of Applied Science - Early Childhood Education
Bryant And Stratton
High School Diploma -
LITTLE ROCK CENTRAL HIGH SCHOOL