Kinley Johnson
Conway
Summary
Dynamic and detail-oriented professional with extensive customer service experience at Conway Community Center. Proven ability in appointment scheduling and cash handling, ensuring smooth operations and high satisfaction. Recognized for exceptional listening skills and effective communication, consistently enhancing the visitor experience while maintaining a welcoming environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Conway Community Center
06.2025 - Current
- Greeted and assisted visitors, creating welcoming atmosphere at front desk.
- Managed multi-line phone system, efficiently directing calls to appropriate staff.
- Scheduled appointments and maintained calendar for office personnel.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Assisted customers with facility membership processes.
- Maintained organized reception area, enhancing professional appearance of office.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Facility Monitor
Conway Community Center
06.2025 - Current
- Monitored facility operations to ensure compliance with safety regulations and protocols.
- Conducted routine inspections, identifying potential hazards and reporting maintenance needs promptly.
- Assisted in coordinating facility access for staff and visitors, maintaining security protocols effectively.
- Managed inventory of supplies, ensuring timely replenishment to support daily operations.
- Implemented efficient cleaning schedules that enhanced overall facility cleanliness and organization.
- Responded to inquiries from staff and visitors, providing information about facility policies and procedures.
Waitress
Marty B’s
05.2024 - 08.2024
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in processing payments accurately using point-of-sale systems.
- Adapted to fast-paced environment, managing multiple tables efficiently during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Handled customer complaints professionally, ensuring satisfaction through effective resolution strategies.
Cashier
Denton County Independent Hamburger
07.2022 - 08.2023
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and recommendations.
- Supported inventory management by restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Multi-tasked calls from incoming customers and drive-thru window requests while still ensuring customer satisfaction.
Education
Bachelors of Business Administration - Business Administration And Management
Central Baptist College
Conway, AR12-2026
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Appointment scheduling
- Verbal and written communication
Timeline
Front Desk Receptionist
Conway Community Center
06.2025 - Current
Facility Monitor
Conway Community Center
06.2025 - Current
Waitress
Marty B’s
05.2024 - 08.2024
Cashier
Denton County Independent Hamburger
07.2022 - 08.2023
Bachelors of Business Administration - Business Administration And Management
Central Baptist College