Kishan Patel
Fort Smith
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Associate Professional Business Analyst
Gainwell Technologies
Little Rock
03.2022 - 05.2024
- Collaborated with the provider relations team on regulatory compliance and analysis support for project testing and implementation
- Conducted research on customer feedback, identified areas of improvement and suggested solutions
- Utilize data analysis and visualization tools (e.g, Excel, SQL, Power BI) to generate insights
- Configure new and revised claims within a healthcare claims system
- Developed strategies for improving customer experience and engagement with the services we provide
- Quality assurance and testing within the health plan configuration system to ensure the configuration is ready for implementation
IT Technical Support Intern
University of Texas at Arlington
Arlington
05.2020 - 08.2020
- Assisted with system troubleshooting and reconfiguration ensuring Business operations were uninterrupted
- Graded tests, quizzes, and assignments for classes
- Answered phone calls to redirect to other departments of the University
- Filed paperwork for active and inactive students of multiple science departments on campus
Team Manager
McAllister's Deli
01.2016 - 01.2018
- Delivered quality service by providing a warm and welcoming environment
- Updated daily logs, computer tracking systems and other relevant documentation
- Developed and maintained positive working relationships with others to reach business goals
Education
Bachelor of Science - Information Systems
University of Texas at Arlington
Arlington, TXAssociate of Science - Business
Tarrant County College
TXSkills
- Microsoft Excel proficiency
- Strong Communication
- Analytical Thinking
- Business Intelligence (BI)
- Quality Improvement
- Time Management
- Problem-Solving
- Project Management
- Customer Service
- Business Development
- SQL
Timeline
Associate Professional Business Analyst
Gainwell Technologies
03.2022 - 05.2024
IT Technical Support Intern
University of Texas at Arlington
05.2020 - 08.2020
Team Manager
McAllister's Deli
01.2016 - 01.2018
Bachelor of Science - Information Systems
University of Texas at Arlington
Associate of Science - Business
Tarrant County College
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