Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kitrina Sutton

Lavaca

Summary

Dynamic professional with extensive experience in employee training and customer service at McDonald's. Proven ability to enhance team performance through effective training programs and team-building initiatives. Skilled in operational procedures and conflict resolution, ensuring safety and efficiency in fast-paced environments. Committed to fostering positive workplace culture and delivering exceptional service.

Overview

4
4
years of professional experience

Work History

Crew Trainer

McDonald's
Greemwood
07.2024 - 05.2025
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Organized team building activities to foster a positive work environment among crew members.
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Ensured that all safety protocols were followed during training sessions.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Instructed new team members on correct procedures for operations.
  • Conducted comprehensive training sessions for new hires on operational procedures.
  • Led by example, upholding company policies and exemplifying desired behaviors.
  • Demonstrated proper use of equipment, ensuring safety and efficiency.
  • Guided employees through change management processes during upgrades or rollouts.

Cashier

Burger King
Colquitt
07.2023 - 09.2024
  • Resolved customer complaints professionally in accordance with company policy.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Performed other duties as assigned by management.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Cashier

Americas Thrift Srore
Dothan
01.2024 - 07.2024
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Ensured compliance with all safety regulations within the store environment.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Crew Trainer

McDonald's
Greenwood
11.2021 - 10.2023
  • Assisted management in developing strategies to improve customer service standards.
  • Organized team building activities to foster a positive work environment among crew members.
  • Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
  • Ensured that all safety protocols were followed during training sessions.
  • Encouraged open communication between trainees and management throughout the learning process.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Instructed new team members on correct procedures for operations.
  • Conducted comprehensive training sessions for new hires on operational procedures.
  • Led by example, upholding company policies and exemplifying desired behaviors.
  • Demonstrated proper use of equipment, ensuring safety and efficiency.
  • Coordinated with management to identify training needs and opportunities.
  • Provided ongoing mentorship to crew members, enhancing team performance.

Sales Associate

Walmart
Ft Smith
08.2021 - 09.2021
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed transactions using a point-of-sale system.
  • Upsold additional items based on customer interests and needs.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Handled customer complaints in a professional manner.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Used technology resources to assist customers in locating and selecting items.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Developed trusting relationships with customers by making personal connections.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Greeted customers to determine wants or needs.
  • Recommended, selected and located merchandise based on customer desires.

Education

High School Diploma -

Arkansas Connections Academy
Little Rock, AR
05-2022

Skills

  • Employee training
  • Safety training
  • Operational procedures
  • Team building
  • Customer service
  • Conflict resolution
  • Equipment operation
  • Task prioritization
  • Cleaning and sanitation

Timeline

Crew Trainer

McDonald's
07.2024 - 05.2025

Cashier

Americas Thrift Srore
01.2024 - 07.2024

Cashier

Burger King
07.2023 - 09.2024

Crew Trainer

McDonald's
11.2021 - 10.2023

Sales Associate

Walmart
08.2021 - 09.2021

High School Diploma -

Arkansas Connections Academy

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Kitrina Sutton