Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kizwana Christopher

Little Rock

Summary

Dynamic Certified Dietary Manager with a proven track record at The Springs of Pine Bluff, enhancing patient satisfaction through innovative meal planning and effective team management. Skilled in therapeutic diets and cost control, I successfully reduced food waste while fostering a collaborative environment that prioritizes quality and compliance with food safety regulations.

Experienced with managing dietary programs to ensure compliance with health standards. Utilizes leadership and teamwork to enhance service quality and operational efficiency. Knowledge of developing and implementing personalized nutritional plans for diverse populations.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

10
10
years of professional experience

Work History

Certified Dietary Manager

The Springs of Pine Bluff/Yona Ozark
03.2023 - Current
  • Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
  • Ensured compliance with federal, state, and local regulations by staying current on industry best practices and adapting procedures accordingly.
  • Implemented continuous improvement initiatives in response to performance metrics, enhancing overall department effectiveness.
  • Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
  • Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
  • Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
  • Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
  • Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
  • Achieved budgetary goals through effective cost control measures, including bulk purchasing and negotiating vendor contracts.
  • Proactively addressed potential issues impacting meal service quality or patient satisfaction by analyzing trends and implementing necessary changes.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Optimized kitchen efficiency for better meal preparation and delivery, ensuring timely service to patients.
  • Monitored production to check safety, standardized production and appropriate portioning.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Certified Dietary Manager

Arkansas Convalescent Center
10.2016 - 03.2023
  • Implemented continuous improvement initiatives in response to performance metrics, enhancing overall department effectiveness.
  • Led the development of special event menus for holidays or themed days at the facility, promoting variety in meal offerings.
  • Managed a team of dietary aides, providing ongoing coaching and support to ensure high-quality meal services for patients.
  • Reduced food waste by closely monitoring inventory levels and adjusting purchasing practices accordingly.
  • Proactively addressed potential issues impacting meal service quality or patient satisfaction by analyzing trends and implementing necessary changes.
  • Achieved budgetary goals through effective cost control measures, including bulk purchasing and negotiating vendor contracts.
  • Monitored staff performance through evaluations and feedback sessions, addressing any areas needing improvement proactively.
  • Conducted regular audits of food storage areas to maintain cleanliness standards and prevent contamination risks.
  • Partnered with dietitians in assessing patients' needs for therapeutic diets upon admission or during their stay at the facility.
  • Successfully resolved patient concerns or complaints related to meals or service quality by taking prompt corrective actions when needed.
  • Frameworked monthly menus based on seasonal ingredients availability while adhering to nutritional guidelines.

Deboner

Tyson Foods
01.2016 - 07.2016
  • Implemented proper food safety protocols at all times, reducing

potential contamination risks during meat processing stages.

  • Achieved exceptional speed and precision while deboning meats, resulting in reduced processing times.
  • Implemented proper food safety protocols at all times, reducing potential contamination risks during meat processing stages.
  • Provided valuable input during team meetings, offering suggestions for improved deboning techniques or methods based on experience and expertise.
  • Cut product into correct sizes and arranged in trays for packaging.
  • Collaborated with team members to optimize workflow, allowing for increased productivity in the deboning process.
  • Completed daily production goals consistently by efficiently managing time and prioritizing tasks in a fast-paced environment.
  • Reduced safety incidents with consistent compliance to company guidelines for handling sharp tools and equipment.
  • Exhibited strong attention to detail when inspecting meats for defects or abnormalities before initiating the deboning procedure.

Certified Nursing Assistant

Davis Nursing Home
04.2015 - 12.2015
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.

Education

GED -

Jefferson County Adult Education
Pine Bluff, AR

Certificate - Food And Nutrition

University of North Dakota
Grand Forks, ND
10-2020

Skills

  • Meal planning and preparation
  • Dietary modifications
  • Allergen awareness
  • Therapeutic diets
  • Menu planning
  • Nutrition education
  • Food safety regulations
  • Sanitation protocols
  • Food presentation
  • Food production management
  • Department management
  • Staff monitoring
  • Cost control
  • Teamwork
  • Problem-solving

Timeline

Certified Dietary Manager

The Springs of Pine Bluff/Yona Ozark
03.2023 - Current

Certified Dietary Manager

Arkansas Convalescent Center
10.2016 - 03.2023

Deboner

Tyson Foods
01.2016 - 07.2016

Certified Nursing Assistant

Davis Nursing Home
04.2015 - 12.2015

GED -

Jefferson County Adult Education

Certificate - Food And Nutrition

University of North Dakota
Kizwana Christopher