K'Lah Carter
Benton
Summary
Reliable experienced assistant manager seeking a position to further career development while providing strong work ethic and outstanding leadership skills. 2+ years experience planning, organizing, team-building, and controlling operations. Effective written and verbal communication with the ability to relate and collaborate with people on diverse levels.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
9
9
years of professional experience
Work History
CNA
DHS
08.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Pharmacy Technician
CVS Pharmacy
04.2024 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Detention Clerk
Pulaski County Sheriff's Office
04.2023 - 01.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Associate Cashier
Wal-Mart
03.2018 - 07.2023
- Greet Customers
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Manager
Family Dollar
07.2017 - 03.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Host
CEC Entertainment
11.2016 - 10.2017
- Greet & entertain parents/party guest, and execute their party as their host while providing exceptional service.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
Education
High School - General Studies
Roosevelt High School
San Antonio, TX06.2017
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Reliability and punctuality
- Patience and composure
- Customer satisfaction
- Attention to detail
- Bathing assistance
Languages
Sign Language: Beginner
Timeline
CNA
DHS
08.2024 - Current
Pharmacy Technician
CVS Pharmacy
04.2024 - 12.2024
Detention Clerk
Pulaski County Sheriff's Office
04.2023 - 01.2024
Associate Cashier
Wal-Mart
03.2018 - 07.2023
Assistant Manager
Family Dollar
07.2017 - 03.2018
Host
CEC Entertainment
11.2016 - 10.2017
High School - General Studies
Roosevelt High School
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