Kourtney Smith

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of Type products or services to promote sales.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

I assisted the driver with the van route, ensuring the safe transport of children. I also supported classroom activities and provided help wherever needed throughout the clinic

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Assisted Senators on the floor, supporting them during legislative proceedings.
• Ran errands and retrieved documents as needed to ensure smooth operations.
• Helped set up designated areas for Senators speeches and other important events.