Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristal Kinkead

Jonesboro

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Marketing.com/Mossberg/Growmail
04.2022 - 06.2026
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.
  • Resolved customer inquiries through phone and email, ensuring high satisfaction levels.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

University of Tennessee-Martin
Martin

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Microsoft outlook

Timeline

Customer Service Representative

Marketing.com/Mossberg/Growmail
04.2022 - 06.2026

High School Diploma -

University of Tennessee-Martin
Kristal Kinkead