Kristi Johnson
Fort Smith
Summary
Authorization Specialist with proven expertise in processing prior authorizations and verifying insurance compliance at Shared Services. Adept at problem resolution and maintaining meticulous records, I excel in communication and time management, ensuring efficient service delivery and enhanced customer satisfaction. Committed to upholding HIPAA standards while achieving operational excellence.
Overview
20
20
years of professional experience
Work History
Authorization Specialist
Shared Services
Fort Smith
01.2019 - Current
- Processed authorization requests efficiently for diverse healthcare services.
- Maintained accurate records of authorization files and documentation.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Processed prior authorization requests in accordance with departmental guidelines.
Correspondence Specialist
Hertz Global
Oklahoma City
04.2013 - 03.2017
- Maintained accurate records of all customer interactions and correspondence history.
- Utilized CRM software to track and respond to client inquiries promptly.
- Coordinated with other departments to resolve complex customer issues effectively.
- Provided support in responding to customer complaints regarding billing issues or product and service concerns.
- Researched customer accounts using available resources when additional information was needed for a response letter.
Customer Service Sales Specialist
William Sonoma
Oklahoma City
08.2012 - 04.2013
- Handled escalated customer service issues professionally and courteously.
- Answered customer questions about products and services and recommended appropriate solutions.
- Assisted customers with product selection and inquiries in a retail environment.
- Maintained strong call control and quickly worked through scripts to address problems.
Quality Assurance Specialist
Fed Ex Ground
Oklahoma City
06.2007 - 08.2012
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Conducted regular audits on packages to ensure compliance with safety standards.
- Developed and maintained quality assurance protocols, processes and procedures.
Customer Service Coordinator
Premier Communications
Oklahoma City
09.2005 - 06.2008
- Managed scheduling for service appointments and technician assignments.
- Maintained accurate records of customer interactions in the database.
- Consulted with customers regarding needs and addressed concerns.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
Education
Associate of Arts - Criminal Justice
Shorter College
North Little Rock, AR05-2019
Skills
- Communication skills
- Problem resolution
- Time management
- Prior authorization processing
- HIPAA compliance
- Insurance verification
- Microsoft office
Timeline
Authorization Specialist
Shared Services
01.2019 - Current
Correspondence Specialist
Hertz Global
04.2013 - 03.2017
Customer Service Sales Specialist
William Sonoma
08.2012 - 04.2013
Quality Assurance Specialist
Fed Ex Ground
06.2007 - 08.2012
Customer Service Coordinator
Premier Communications
09.2005 - 06.2008
Associate of Arts - Criminal Justice
Shorter College
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