Kristie Smith
North Little Rock
Summary
Experienced Account Specialist skilled in financial analysis and managing diverse client portfolios. Track record of improving operational efficiency and achieving significant revenue growth through strategic planning and problem-solving. Recognized for strong leadership and analytical capabilities in delivering effective financial solutions.
Overview
19
19
years of professional experience
Work History
Collections Account Specialist II
Rock Dental Brands
Little Rock
10.2023 - Current
- Managed overdue account resolution and payment collection efforts
- Ensured data accuracy and reviewed account history to assess unpaid balances
- Processed payments, refunds, and established structured payment plans
- Communicated with clients via phone, email, and voicemail regarding billing issues
- Prepared detailed reports on collection activities for third-party agencies
Patient Care Representative
Relate Care
Sherwood
07.2023 - 10.2023
- Facilitated patient intake procedures and scheduled appointments
- Verified insurance coverage and managed patient account information
- Reviewed accounts for delinquencies and collected outstanding balances
Contact Center Consultant
Arkansas Federal Credit Union
Jacksonville
01.2022 - 07.2023
- Developed in-depth understanding of banking products and services
- Resolved customer inquiries, complaints, and processed banking transactions
- Provided comprehensive customer support and dispute resolution
- Monitored account activity and built client relationships
- Assisted customers with technical issues and account inquiries
In-Home Caregiver
Personal Family
North Little Rock
11.2014 - 06.2018
- Oversaw coordination of medical appointments, management of medications, monitoring of vital signs, and support with everyday tasks for father diagnosed with Parkinson’s disease and Lewy body dementia.
- Prepared nutritious meals according to dietary requirements and preferences.
- Maintained a clean and safe environment through regular housekeeping tasks.
- Observed and reported changes in client behavior or health conditions accurately.
Insurance Claims Specialist
Arkansas Blue Cross and Blue Shield
Little Rock
10.2006 - 01.2012
- Reviewed and processed insurance claims, ensuring accuracy and completeness
- Assisted clients with claim filing procedures and policy explanations
- Collaborated with team members to ensure efficient claims management
Education
Diploma - Medical Assisting
Eastern College of Health Vocations
Little Rock, AR05.2016
Skills
- Financial transactions and account management
- Organizational and administrative skills
- Customer financing solutions
- Patient registration and appointment scheduling
- Reconciliation and documentation
- Knowledge of financial regulations
- Problem-solving and negotiation skills
- Consumer banking operations
- Customer support
References
References available upon request.
Timeline
Collections Account Specialist II
Rock Dental Brands
10.2023 - Current
Patient Care Representative
Relate Care
07.2023 - 10.2023
Contact Center Consultant
Arkansas Federal Credit Union
01.2022 - 07.2023
In-Home Caregiver
Personal Family
11.2014 - 06.2018
Insurance Claims Specialist
Arkansas Blue Cross and Blue Shield
10.2006 - 01.2012
Diploma - Medical Assisting
Eastern College of Health Vocations