Kristie Thomas

● Consistently achieved and surpassed targets by effectively promoting AAA memberships, auto, home & life insurance products, credit cards and travel services.

● Demonstrated ability in finding customer needs through careful questioning and offering tailored solutions that enhance member satisfaction.

● Maintained an elevated level of product knowledge and updates on all new services and promotions to provide correct information to customers.

● Utilized cross selling techniques to maximize sale opportunities and members benefits.

● Managed a high volume of inbound calls with focus and request promptly.

● Drove meaningful membership engagement initiatives that resulted in a measurable increase in retention.

● Collaborated with team members to develop and implement strategies and implement strategies for membership growth and service improvement.

● Provided mentorship to new agents, sharing best practices and sales techniques.

● Achieved annual trips and performance-based bonuses for six consecutive years, recognizing exceptional sales achievement and client satisfaction.

● Devised and developed all sales aims and goals across the company, including sales targets and budget preparations.

● Developed and implemented quarterly and annual sales programs, plans and policies for sales managers.

● Integrated and aligned sales plans with available processes. IT Systems, talent, and other areas to increase the capability and success of the salesforce.

● Managed the performance and activities of the entire sales units, including account managers, regional managers, and staff.

● Explored and grew the client account list, dealing with incoming leading and ending sales.

● Prospected for new business by finding and qualifying leads generated from cold calling networking, marketing, referrals, and leads database.

● Served client and expanded current business by understanding client's changing needs and making proper, innovative marketing, advertising, and media recommendations to strengthen customer client's marketplace presence: delivering exceptional customer service.

● Extensive interaction with client and business departments to facilitate resolution of customer service and billing issues and managed 225 accounts and 3 Account Representatives.

● Achieve annual trips and performance-based bonuses for two consecutive years, recognizing exceptional sales achievement and client satisfaction.

• Developed and implemented staffing solutions to meet client needs effectively.
• Collaborated with healthcare professionals to ensure compliance with regulatory standards.
• Streamlined recruitment processes, enhancing candidate selection efficiency.
• Conducted thorough candidate assessments to match qualifications with client requirements.

• Developed and implemented targeted recruitment strategies to attract top talent across various industries.
• Streamlined candidate screening processes using ATS tools, improving efficiency in hiring cycles.
• Conducted comprehensive interviews, assessing candidate qualifications and cultural fit for client organizations.
• Collaborated with hiring managers to define job requirements and establish effective sourcing plans.