Kristina Edayan
Jacksonville
Summary
Adaptable professional with extensive experience in accounts receivable and insurance verification. Recognized for collaborative efforts in resolving billing issues and maintaining compliance with regulations, ready to contribute to organizational success.
Overview
10
10
years of professional experience
Work History
Accounts Receivable and Billing Specialist/Dental Insurance Coordinator
Little Rock Family Dental Care
4220 N Rodney Parham
01.2025 - 03.2026
- Processed incoming payments and updated accounts with accuracy and attention to detail.
- Managed billing inquiries, resolving issues promptly to enhance customer satisfaction.
- Reconciled patient accounts to ensure accurate financial records and reporting.
- Assisted in developing streamlined invoicing processes for improved efficiency.
- Monitored account aging reports, identifying overdue accounts for timely follow-up.
- Supported the finance team''s month-end close process by preparing necessary journal entries related to accounts receivable activity.
- Assisted in audit preparation by providing detailed documentation of accounts receivable transactions, contributing to a smooth and efficient process.
- Collaborated with cross-functional teams to resolve billing discrepancies, facilitating prompt resolution of customer concerns.
- Facilitated successful collections efforts through diplomatic negotiations with past-due customers, minimizing write-offs and maintaining positive relationships with clients.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Coordinated patient insurance verifications, confirming eligibility and benefits coverage.
- Educated patients on insurance benefits, addressing inquiries to improve understanding and satisfaction.
- Maintained up-to-date knowledge of insurance regulations and industry changes to ensure compliance.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Dental Front Office Receptionist
Cooper Family Dentistry
308 N James St., Jacksonville AR, 72076
07.2022 - 11.2023
- Greeted patients and managed appointment scheduling using dental practice management software.
- Verified insurance benefits and processed patient payments efficiently at front desk.
- Maintained organized patient records and ensured compliance with HIPAA regulations.
- Assisted in coordinating communication between dental staff and patients for optimal service delivery.
- Streamlined check-in and check-out processes, enhancing overall patient experience.
- Trained new front office staff on procedures and system usage to maintain operational efficiency.
Dental Front Office Receptionist
Fusion Dental and Braces
4102 S Clear Creek Rd., Ste 102, Killeen TX, 76549
01.2016 - 07.2019
- Handled patient inquiries and resolved issues promptly to ensure satisfaction.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Ensured optimal office productivity by maintaining an organized front desk area and keeping supplies wellstocked.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
Education
Graduate Certificate - Dental Assisting
Kapi'Olani Community College
Honolulu, HI12-2012
Skills
- Collections management
- Customer service support
- Accounts receivable
- Accounts receivable reporting
- Month-end closing
- General ledger maintenance
- Data inputting
- Accurate payment posting
- Investigative research
- Aging reports analysis
- Cross-functional team collaboration
- Insurance processes
- Insurance claims processing
- Claims
- Insurance verification
- Patient scheduling
- Dental terminology
- HIPAA compliance
Timeline
Accounts Receivable and Billing Specialist/Dental Insurance Coordinator
Little Rock Family Dental Care
01.2025 - 03.2026
Dental Front Office Receptionist
Cooper Family Dentistry
07.2022 - 11.2023
Dental Front Office Receptionist
Fusion Dental and Braces
01.2016 - 07.2019
Graduate Certificate - Dental Assisting
Kapi'Olani Community College