Kristina Keener
Conway
Summary
Dynamic team leader with a proven track record at Walmart, excelling in coaching and mentoring to enhance team performance. Skilled in conflict resolution and inventory management, I foster collaboration and drive results, achieving operational goals while ensuring exceptional customer service. Committed to excellence and continuous improvement in a fast-paced retail environment.
Overview
13
13
years of professional experience
Work History
Team Lead
Walmart
Conway, AR
11.2020 - Current
- Led team in achieving operational goals through effective workflow management.
- Trained and mentored new employees on best practices and safety protocols.
- Streamlined inventory processes, improving stock accuracy and availability.
- Coordinated daily scheduling, optimizing staff allocation for peak hours.
- Monitored team performance, providing feedback to ensure high service standards.
- Developed training materials to enhance employee onboarding experience.
- Trained new team members by relaying information on company procedures and safety requirements.
- Fostered a collaborative work environment by encouraging open communication among team members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Defined clear targets and objectives and communicated to other team members.
Sales Associate
Walmart
Las Vegas, NV
11.2013 - 2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained organized merchandise displays to attract customer attention and drive sales.
- Collaborated with team members to restock inventory and manage store layout effectively.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Business Management And Leadership
Bellevue University
Bellevue, NE05.2023
Skills
- Attention to detail
- Customer focus
- Conflict resolution
- Coaching and mentoring
- Performance monitoring
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Leadership
- Teamwork and collaboration
- Problem-solving
Timeline
Team Lead
Walmart
11.2020 - Current
Sales Associate
Walmart
11.2013 - 2019
Bachelor of Science - Business Management And Leadership
Bellevue University