Guest Services/Night Audit Manager
Quality Inn and Suites
- Maintained high levels of security by vigilantly monitoring hotel premises and promptly addressing any safety concerns.
- Developed strong relationships with local law enforcement agencies, fostering a safe environment for both guests and staff members alike.
- Managed nightly room assignments effectively, accommodating special requests when possible for greater guest satisfaction.
- Reviewed daily reports from various departments to identify operational issues and develop solutions in a timely manner.
- Addressed maintenance issues promptly during nighttime hours, minimizing downtime while maximizing functionality within the establishment.
- Ensured accurate financial reporting with thorough end-of-day procedures and reconciliation of all transactions.
- Facilitated communication between different departments throughout the property overnight operations leading to better coordination amongst teams.
- Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
- Conducted routine inspections of public areas and guest rooms, ensuring cleanliness and adherence to brand standards.
- Resolved billing discrepancies swiftly and accurately, ensuring timely payments while avoiding potential conflicts with guests.
