KRYSTAL ALLEN
Little Rock
Summary
Dynamic Community Manager with RichSmith Management, skilled in client service and grounds inspection. Proven track record in enhancing resident retention and ensuring budget compliance. Adept at fostering strong relationships and delivering exceptional results, while effectively managing diverse teams and maintaining high standards of operational excellence. Passionate about creating vibrant community environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Community Manager
RichSmith Management
North Little Rock
07.2023 - Current
- SCHEDULE, SUPERVISE, AND DIRECT THE DAILY ACTIVITIES OF ALL ON-SITE STAFF
- RESPONSIBILITY OF FISCAL BUDGETARY COMPLIANCE TO APPROVED OPERATION BUDGETS
- COMPLIANCE WITH MANAGEMENT COMPANY PERSONNEL, OPERATIONS POLICY AND PROCEDURES, AND COMPLIANCE TO COMPANY STANDARDS
- PROVIDE EFFECTIVE MARKETING AND COMMUNICATIONS, INCLUDING ADVISING MANAGEMENT OF PERTINENT AS RELATED TO THE COMMUNITY, MARKET OR OTHER RESPECTIVE ISSUES
- PLAN, PROMOTE AND IMPLEMENT EFFECTIVE RESIDENT RETENTION PROGRAM
- WORK WITH ADMINISTRATIVE DIVISION STAFF, OTHER SITE MANAGERS, OUTSIDE VENDORS AND SERVICE PROVIDERS
- ADHERE TO THE TAX CREDIT POLICY AND PROCEDURE FOR ANNUAL RECERTIFICATION
Leasing Consultant
RichSmith Management
North Little Rock
03.2023 - 06.2023
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Assist with process of re-certifications in accordance with Section 42 Guidelines and RichSmith policies and procedures.
- Assist Community Director in other duties as deemed necessary by property circumstances or situations.
- Follow Fair Housing Act at all times.
Deputy Court Clerk
City of Little Rock District Court, Criminal
Little Rock
09.2019 - 03.2023
- Provide information in regards to Little Rock District Court, Criminal Division policies, procedures, and operational functions.
- Maintain and prepare court docket, case files, and facilitates issuance of warrants and subpoenas for defendants in Criminal Court.
- Issue arrest warrants for defendants failing to appear for court; notify bondsman in timely manner, receive and obtain arrest documents for law enforcement agency and creates case files with information for criminal filings.
- Open and process incoming mail and correspondence to include file stamps, update docket, and distribute documents to proper case file.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Drafted professional court correspondence to facilitate legal proceedings.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Prepared court documents for filing in alignment with established protocols to support compliance.
Pharmacy Technician
CVS Health
Little Rock
03.2016 - 10.2019
- Responsible for collaborating with pharmacist to ensure customers receive quality care and meet health and safety standards and protocols.
- Entering new customer information into Rx system along with correct insurance information.
- Scanning hard copy prescriptions into data base so that pharmacist can review and verify prescription.
- Making sure all medication is placed back into its proper location after being used.
- Focuses on customer, adheres to WeCare Workflow Service Standards, resolves problems, delivers results, applies technical knowledge, promotes path to better health, follows community responsibility standards, and contributes to high performing teams.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
Probation Assistant
City of Little Rock District Court
Little Rock
04.2017 - 09.2019
- Research and verify docket information relating to probation cases; prior offenses from local, county, and state agencies accessing Arkansas Crime Information Center (ACIC)/National Crime Information Center(NCIC).
- Provide assistance to probation officers with probation cases; assist Probation Officer-Senior, Probation Officers and Batterers Treatment Program Coordinator.
- Provide information regarding court appearances and other court information to callers and visitors; answer telephone and route callers to appropriate personnel; sort files, and retrieve hard copies of probation files and other court documents in chronological order.
- Assist Deputy Court Clerks and Probation Staff by providing information to court staff and general public during court session; process court-related documents to include time-pay documents, community service documents and related information.
- Handled over 30 full-cycle caseloads per month.
Administrative Specialist III/Drug Court Administrator
Arkansas Community Correction
North Little Rock
10.2008 - 04.2017
- Responsible for conducting drug/alcohol screens utilizing 30 sanctioned testing methodologies, collecting and disposing of urine specimens, maintaining accountability for specimen identification, communicating with probation staff and documenting results of drug/alcohol testing for case files.
- Collecting statistics pertaining to drug/alcohol screens for submission to Administrative Office of Probation/Parole.
- Preparing invoices for offenders who are ordered to attend residential and transitional housing for drug court treatment program.
- Overseeing schedules for pre-sentencing interviews (PSI), attending court and taking notes regarding information it relates to court process or new information given.
- Entering drug court appearances, sanctions, and incentives into eOmis.
- Entering sentence components, completing probation intakes which include supervision history, and special conditions.
- Overseeing that colleagues enter all court information accurately.
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Handled incoming and outgoing mail.
- Proven ability to learn quickly and adapt to new situations.
Education
Pharmacy Technician Diploma -
Heritage College
Little Rock, AR06.2015
High School Diploma -
JA Fair High School
Little Rock, AR05.1997
Some College (No Degree) - Criminal Justice, Business Administration
Strayer University
Little Rock, ARSkills
- Grounds and facility inspection
- Prospecting and sales assistance
- Customer needs assessment
- Client service
- Rent collection
Certification
- Licensed Life Insurance Agent, 3 years
- Licensed Pharmacy Technician, 8 years
Affiliations
- Carnell Russ Foundation-Nonprofit Board Member
References
References available upon request.
Timeline
Community Manager
RichSmith Management
07.2023 - Current
Leasing Consultant
RichSmith Management
03.2023 - 06.2023
Deputy Court Clerk
City of Little Rock District Court, Criminal
09.2019 - 03.2023
Probation Assistant
City of Little Rock District Court
04.2017 - 09.2019
Pharmacy Technician
CVS Health
03.2016 - 10.2019
Administrative Specialist III/Drug Court Administrator
Arkansas Community Correction
10.2008 - 04.2017
Pharmacy Technician Diploma -
Heritage College
High School Diploma -
JA Fair High School
Some College (No Degree) - Criminal Justice, Business Administration
Strayer University