Krystal Goins

• Operated yard hostler truck to transport material between loading, unloading, storage and production areas.
• Communicated with customers regarding delivery schedules or related problems.
• Performed daily pre-trip and post-trip inspection of assigned equipment prior to departure and arrival.
• Ensured that all documentation is completed accurately including bills of lading, manifests.
• Utilized GPS navigation system for efficient route planning.

• Transporting finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers
• Inspecting vehicles for mechanical items and safety issues and perform preventative maintenance
• Planning routes and meeting delivery schedules.

• Sorting, scanning, and stacking packages on pallets, and helping to get customer orders ready for delivery.

• Greeted customers entering the store to ascertain what each customer wanted or needed
• Described product to customers and accurately explained details and care of merchandise
• Checked customers out at a timely and respectful manner, checked prices and DPCI numbers on merchandise
• Helped with returns and refunds of goods such as jewelry, office supplies, and clothing sold at the retailers.

• Claims, Medical Coder & Billing
• Helped customers with billing and claim issues, resolved complaint issues
• Investigated claims and obtained relevant facts to determine coverage, loss, and liability
• Communicated claim status to providers and customers on a regular basis
• Managed insurance claims, invoices, and payments
• Properly coded services, procedures, diagnoses, and treatments.

• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
• Researched medications, scheduled doctors' appointments
• Assisted with medical necessity for treatments, services, or supplies the patient received
• Referred unresolved customer grievances to designated departments for further investigation
• Addressed and resolved customer product complaints empathetically and professionally
• Helped customers with billing and claim issues, resolved complaint issues.

• Restocked inventory every month and reviewed cash operation data to verify proper replenishment
• Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and stocking office and employers merchandise
• Provided an elevated customer experience to generate a loyal clientele
• Politely assisted customers in person and via telephone
• Took hall orders, typed memos, kept booking information up to date.

• Greeted customers entering the store to ascertain what each customer wanted or needed
• Described product to customers and accurately explained details and care of merchandise
• Checked customers out at a timely and respectful manner, checked prices and DPCI numbers on merchandise.

• Provided administrative support to the Nurse Practitioner as needed.

• Maintained filing systems, both electronic and physical, for easy document retrieval.

• Registered new patients into practice management software program accurately entering demographic information.

• Organized patient charts before each day's clinic sessions began.

• Filed insurance claims forms in accordance with applicable regulations.

• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.

• Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

• Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a registered nurse.

• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.

• Assisted nurse practitioner with patient care by taking vital signs, drawing blood and medication.

• Scheduled appointments for patients via phone and in person

• Selects requested food items from serving or storage areas and assembles items on serving tray or in takeout bag
• Serves customer of fast food restaurant: Requests customer order and depresses keys of multicounting machine to simultaneously record order and compute bill
• Serves cold drinks, using drink-dispensing machine, or frozen milk drinks or desserts, using milkshake or frozen custard machine
• Trained new cashiers on procedures, customer service, and sales techniques.