Kurt Krogman
Rogers
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
16
16
years of professional experience
Work History
Bowling Center Mechanic/Customer Service Representative
Orleans Hotel & Casino
03.2023 - 09.2025
- Assisted in visually diagnosing machine issues.
- Performed routine maintenance tasks, by lubing all mechanical parts, inspecting all belts, and bowling pins.
- Collaborated with senior mechanics to learn repair techniques and safety protocols.
- Maintained organized work area to promote efficiency and safety standards.
- Engaged in continuous learning of mechanical systems and repair methodologies.
- Contributed to team efforts in troubleshooting mechanical failures effectively.
- Followed manufacturer guidelines to ensure proper repairs and quality control measures.
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and system navigation.
- Managed high-volume calls while maintaining professionalism and attention to detail.
- Developed solutions for recurring issues, contributing to streamlined operations and improved workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
DME/Pharmacy Driver/Hotshot
Southwest Medical
07.2015 - 02.2023
- Operated vehicles safely, adhering to all traffic regulations and safety protocols.
- Conducted routine vehicle inspections, ensuring optimal operational efficiency and safety compliance.
- Delivered goods promptly, maintaining strict schedules while providing exceptional customer service.
- Assisted in training new drivers on safety practices and efficient route navigation techniques.
- Monitored vehicle performance, identifying issues and suggesting improvements to enhance reliability.
- Managed documentation for deliveries, ensuring accuracy and compliance with company standards.
- Collaborated with dispatch team to optimize routing strategies for improved delivery times.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Obtained signatures from customers upon delivery of goods.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and adherence to company policies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assistant Shift Manager/Security Officer
Golden Nugget Casino
07.2009 - 07.2015
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored staff, enhancing team performance and service delivery.
- Implemented process improvements, increasing operational efficiency and reducing downtime.
- Coordinated shift schedules, optimizing workforce allocation for peak business hours.
- Resolved customer inquiries and complaints, enhancing satisfaction and loyalty.
- Conducted performance evaluations, providing feedback to support employee development.
- Enhanced employee morale and productivity with effective communication and team-building activities.
- Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
- Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.
Education
High School Diploma -
Desert Jr/Sr High School
Edwards AFB, CA06-1991
Skills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Preventive Maintenance
- Workplace safety
- Customer service
- Inventory management
- Customer relationship management (CRM)
Timeline
Bowling Center Mechanic/Customer Service Representative
Orleans Hotel & Casino
03.2023 - 09.2025
DME/Pharmacy Driver/Hotshot
Southwest Medical
07.2015 - 02.2023
Assistant Shift Manager/Security Officer
Golden Nugget Casino
07.2009 - 07.2015
High School Diploma -
Desert Jr/Sr High School