Summary
Overview
Work History
Education
Skills
Timeline
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Kurt Krogman

Rogers

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

16
16
years of professional experience

Work History

Bowling Center Mechanic/Customer Service Representative

Orleans Hotel & Casino
03.2023 - 09.2025
  • Assisted in visually diagnosing machine issues.
  • Performed routine maintenance tasks, by lubing all mechanical parts, inspecting all belts, and bowling pins.
  • Collaborated with senior mechanics to learn repair techniques and safety protocols.
  • Maintained organized work area to promote efficiency and safety standards.
  • Engaged in continuous learning of mechanical systems and repair methodologies.
  • Contributed to team efforts in troubleshooting mechanical failures effectively.
  • Followed manufacturer guidelines to ensure proper repairs and quality control measures.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted in training new team members on customer service protocols and system navigation.
  • Managed high-volume calls while maintaining professionalism and attention to detail.
  • Developed solutions for recurring issues, contributing to streamlined operations and improved workflows.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

DME/Pharmacy Driver/Hotshot

Southwest Medical
07.2015 - 02.2023
  • Operated vehicles safely, adhering to all traffic regulations and safety protocols.
  • Conducted routine vehicle inspections, ensuring optimal operational efficiency and safety compliance.
  • Delivered goods promptly, maintaining strict schedules while providing exceptional customer service.
  • Assisted in training new drivers on safety practices and efficient route navigation techniques.
  • Monitored vehicle performance, identifying issues and suggesting improvements to enhance reliability.
  • Managed documentation for deliveries, ensuring accuracy and compliance with company standards.
  • Collaborated with dispatch team to optimize routing strategies for improved delivery times.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Obtained signatures from customers upon delivery of goods.
  • Processed returns and exchanges efficiently, ensuring customer satisfaction and adherence to company policies.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Assistant Shift Manager/Security Officer

Golden Nugget Casino
07.2009 - 07.2015
  • Supervised daily operations, ensuring adherence to safety and quality standards.
  • Trained and mentored staff, enhancing team performance and service delivery.
  • Implemented process improvements, increasing operational efficiency and reducing downtime.
  • Coordinated shift schedules, optimizing workforce allocation for peak business hours.
  • Resolved customer inquiries and complaints, enhancing satisfaction and loyalty.
  • Conducted performance evaluations, providing feedback to support employee development.
  • Enhanced employee morale and productivity with effective communication and team-building activities.
  • Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
  • Managed conflict resolution among staff members swiftly yet sensitively to maintain a harmonious work environment.

Education

High School Diploma -

Desert Jr/Sr High School
Edwards AFB, CA
06-1991

Skills

  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Preventive Maintenance
  • Workplace safety
  • Customer service
  • Inventory management
  • Customer relationship management (CRM)

Timeline

Bowling Center Mechanic/Customer Service Representative

Orleans Hotel & Casino
03.2023 - 09.2025

DME/Pharmacy Driver/Hotshot

Southwest Medical
07.2015 - 02.2023

Assistant Shift Manager/Security Officer

Golden Nugget Casino
07.2009 - 07.2015

High School Diploma -

Desert Jr/Sr High School

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Kurt Krogman