Ladonna Smith
Keiser
Summary
Dynamic professional with a proven track record at American Greetings Corp, excelling in conflict resolution and leadership. Adept at enhancing client satisfaction and streamlining processes, I leverage strong communication skills and problem-solving expertise to drive results and foster collaborative environments. Committed to safety and efficiency, I implement effective strategies for risk mitigation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PTO
American Greetings Corp
10.2022 - Current
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Store Manager
Huddle House
07.2017 - 09.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Health and Safety Coordinator
Gilster-Mary Lee
07.2012 - 07.2017
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Investigated incidents, determining root causes and implementing corrective actions.
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
Education
GED -
Mississippi County Community Collage
Burdette, AR08-2003
Skills
- Maintenance & repair
- Calm under pressure
- Conflict resolution
- Problem resolution
- Troubleshooting
- Leadership
- Self-Directed
- Excellent communication
- Time management
Accomplishments
- Documented and resolved bay flows which led to higher efficiency
Certification
- Forklift Certification
- Internal Network Trained
Timeline
PTO
American Greetings Corp
10.2022 - Current
Store Manager
Huddle House
07.2017 - 09.2022
Health and Safety Coordinator
Gilster-Mary Lee
07.2012 - 07.2017
GED -
Mississippi County Community Collage
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