Laila Thomas
Little Rock
Summary
Dynamic professional with a proven track record at Walmart, specializing in employee training and conflict resolution. Expertise in fostering team collaboration and enhancing operational efficiency through strategic mentoring and effective onboarding. Consistently ensures compliance with safety standards while elevating team morale and performance. Recognized for optimizing workplace productivity through proficient forklift operation and performance monitoring.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Associate
Baptist Health Medical Center
Little Rock
02.2024 - Current
- Safeguarded medical records to maintain patient confidentiality.
- Monitored system performance metrics to ensure optimal performance levels were achieved.
- Handled incoming calls and directed callers to appropriate department or employee.
- Compiled and coded patient data using standard classification systems.
- Ordered and restocked supplies in line with budget limits and office needs.
- Worked with speed, efficiency and accuracy to process documentation and complete projects.
- Set up patient charts and documented information in various company software.
- Evaluated medical documents and digital information involved in location, retrieval, and transmission of information between and offices.
- Provided technical support to users with various levels of computer literacy.
- Pulled patient records and transferred information to appropriate parties.
- Assisted professionals with different administrative tasks, which included coding and sending information to various departments.
- Maintained positive working relationship with fellow staff and management.
- Developed user manuals outlining how to use new software programs or applications.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Team Leader Manager
Walmart
LITTLE ROCK
11.2018 - 01.2024
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Initiated training sessions and coached employees to develop effective staff.
- Negotiated conflict resolution among team members, ensuring a harmonious work environment.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Set goals for performance and deadlines to comply with company plans and vision.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed strategies to increase productivity and efficiency of the team.
- Maintained records of employee performance reviews.
- Recruited and trained new employees to meet job requirements.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
- Resolved conflicts between team members quickly and effectively.
- Coordinated with other departments to ensure seamless project integration and timely completion of objectives.
- Fostered positive employee relationships through communication, training, and development coaching.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Recruited, trained, and supervised new staff members.
- Led regular team meetings to communicate current business trends and relevant updates.
- Delegated work to staff, setting priorities and goals.
- Recognized and rewarded team and individual achievements, boosting morale and motivation.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Monitored customer service standards across the organization.
Crew Member Trainer
Wendy's
Little Rock
03.2017 - 10.2018
- Motivated trainees by setting achievable goals for them to reach each day.
- Assisted with onboarding of new hires by explaining job duties and expectations.
- Facilitated group discussions about best practices for providing excellent customer service.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Monitored employee progress, offering constructive feedback for improvement.
- Coordinated with management to identify training needs and opportunities.
- Organized team-building activities to foster communication and collaboration.
- Developed comprehensive training plans based on individual needs and skill gaps.
- Adapted training approaches to accommodate individual learning needs.
- Demonstrated the correct way to use the register, handle cash, and process credit cards.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Explained goals and expectations required of trainees.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Maintained detailed records of training sessions and participant progress.
Education
High School Diploma -
Joe T Robinson High School
Little Rock, AR05-2019
Skills
- Employee training
- Customer service
- Team building
- Conflict resolution
- Performance monitoring
- Operational efficiency
- Communication skills
- Job skill building
- Workplace safety training
- Team leadership and supervision
- Mentorship
- Onboarding processing
- Forklift operation
- Problem solving
- Multitasking
- Electric pallet jack
- Task prioritization
Accomplishments
- Led company in raising money to support CMN (Children Miracle Network)
- Team lead of the month
Certification
- CPR LICENSE
- SCISSOR LIFT CERTIFIED
- FORKLIFT CERTIFIED
- ELECTRIC PALLET JACK CERTIFIED
Languages
English
Full Professional
References
References available upon request.
Timeline
Information Associate
Baptist Health Medical Center
02.2024 - Current
Team Leader Manager
Walmart
11.2018 - 01.2024
Crew Member Trainer
Wendy's
03.2017 - 10.2018
High School Diploma -
Joe T Robinson High School
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