Lakeisha Holden

Verified insurance eligibility and coverage for patients.

Entered patient demographic and insurance data into electronic medical record system. Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems. Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies. Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered. Took copayments and compiled daily financial records. Answered incoming calls, scheduled appointments and filed medical records.

Customer Service: Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers,
management team, and ancillary departments. Conducts insurance verification and benefits explanation by running eligibility on patients. Collects and post payments in and issues receipts. Responsible for reconciliation/management change fund. Responsible forreconciliation of daily deposit & batch dollars, and must complete deposit agreement. Highly organized and experienced telephone operator with excellent customer service skill.

Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients. Conducts pre-registration as needed, inputs and/or updates accurate patient information. Process walk-ins, create new patient charts, access systems for orders as appropriate.

Versatile service representative with proven experience in fast-paced call center. Answered phone promptly and directed incoming calls to correct offices. Scheduled, coordinated and confirmed appointments and meetings. Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.