Lakeita Golston
Conway
Summary
Accomplished Operations Manager with a proven track record at Home2 Suites By Hilton Hotel, enhancing operational efficiency and customer satisfaction. Expert in staff management and problem-solving, with a knack for developing actionable plans to drive performance improvements. Skilled in property management and customer service, demonstrating critical thinking and active listening to resolve complex issues and boost loyalty.
Overview
10
10
years of professional experience
Work History
Operations Manager
Home2 Suites By Hilton Hotel
06.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Customer Service Representative
Goodyear Call Center
09.2018 - 06.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Property Manager
Shavers Properties
07.2015 - 07.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Collected and maintained careful records of rental payments and payment dates.
Caregiver
Independent Living Services
08.2015 - 08.2016
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
GED -
Conway Adult Education
Conway Ar05.2004
Skills
- Problem-Solving
- Customer Service
- Staff Management
- Operations Oversight
- Property Management
- Payment Collection
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Call center experience
Timeline
Operations Manager
Home2 Suites By Hilton Hotel
06.2020 - Current
Customer Service Representative
Goodyear Call Center
09.2018 - 06.2020
Caregiver
Independent Living Services
08.2015 - 08.2016
Property Manager
Shavers Properties
07.2015 - 07.2017
GED -
Conway Adult Education
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