Lakenya Ward
North Little Rock
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and inventory management. Expert in training and mentoring teams, enhancing operational efficiency, and implementing loss prevention strategies that reduced shrinkage. Strong communicator and strategic thinker, dedicated to fostering a positive work environment and driving sales growth.
Overview
7
7
years of professional experience
Work History
Store Manager
Dollar General Store
Dumas, AR
08.2022 - 06.2023
- Managed daily store operations, ensuring compliance with safety and merchandising standards.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Analyzed sales data to optimize inventory management and drive product availability.
- Implemented loss prevention strategies, reducing shrinkage through effective staff training and monitoring.
- Coordinated scheduling and staffing to meet peak demand periods while maintaining labor cost control.
- Conducted regular performance evaluations, providing feedback to foster employee growth and development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Citgo Gas Station
Dumas, AR
09.2016 - 03.2023
- Coordinated daily operations to ensure efficient service and customer satisfaction.
- Assisted in training staff on safety protocols and operational procedures.
- Managed inventory levels to maintain product availability and minimize waste.
- Resolved customer inquiries and complaints, enhancing overall service experience.
- Monitored compliance with health and safety regulations to protect employees and customers.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Fulfillment Associate
Amazon
Little Rock, AR
10.2023 - 2026
- Operated warehouse equipment to efficiently fulfill customer orders.
- Maintained accurate inventory records using Amazon's inventory management systems.
- Collaborated with team members to optimize order processing workflows.
- Executed quality control checks to verify product accuracy before shipping.
Education
Certificate - Billing And Coding
R&L Healthcare
OnlineSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Supply ordering
- Policies and procedures
- Staff supervision
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Strategic thinker
- Bank deposit procedures
- Loss prevention
- Delegating work
- Vendor management
Timeline
Fulfillment Associate
Amazon
10.2023 - 2026
Store Manager
Dollar General Store
08.2022 - 06.2023
Assistant Manager
Citgo Gas Station
09.2016 - 03.2023
Certificate - Billing And Coding
R&L Healthcare