Lakesha Sanders
Hot Springs
Summary
Versatile healthcare administrator skilled in comprehensive patient assessments, care coordination, and community resource management. Strong background in leading operational efficiencies, ensuring regulatory compliance, and advocating for patient needs, contributing to improved health literacy and overall patient satisfaction.
Overview
28
28
years of professional experience
Work History
MA Care Coordinator
EngageMed
10.2024 - Current
- Developed and adjusted individualized care plans to enhance patient outcomes
- Managed post-discharge follow-ups to prevent hospital readmissions and ensure continuity of care
- Conducted comprehensive patient assessments to identify needs and inform care strategies
- Facilitating specialist referrals
- Educating patients on diagnoses and medications
- Providing resources of community programs
- Ensured accurate medical records by documenting patient encounters
Executive Director
Party Friends and Inflatables
05.2020 - Current
- Defined company vision by establishing long-term business goals and market expansion plans.
- Financial Oversight: Manage high-level budgets, forecasts, and profit margins.
- Oversaw leadership team operations: Hire, mentor, and direct the senior executive team.
- Managed stakeholder relations by reporting performance directly to Board of Directors.
- Capital Investments: Approve major purchases for fleet or property inventory.
- Market Competition: Monitor industry trends and adjust pricing strategies.
- Optimized fleet by ensuring efficient utilization and maintenance of rental inventory.
- Risk Management: Oversee liability insurance and regulatory compliance.
- Tech Upgrades: Implement software to streamline the rental booking process.
Certified Medical Assistant/Medical Secretary
Arcare Hot Springs
07.2023 - 08.2024
- Managed medical administrative tasks including purchasing, scheduling, and maintaining HIPAA compliance to support clinic operations
- Assist patients with registration, and procedures, and verification of insurance
- Demonstrated proficiency in taking patients' vital signs.
- Scheduled appointments and managed referrals for patients to ensure timely access to care
- Handles incoming calls to schedule patients, and verify medications
- Performed lab draws and processed tests for Positive Connections (HIV) patients to facilitate effective treatment
- Maintained confidentiality of claims information to safeguard operations.
- Prepares reports by collecting, analyzing, and summarizing information for daily huddles
Medicaid Specialist
AFMC & Office Recruiters
Hot Springs
11.2021 - 05.2023
- Assessed clients' healthcare needs, medical conditions, and prescription medication requirements to recommend optimal Medigap plans
- Analyzed clients' Medicare coverage (Part A, B, C, or D) to identify gaps and determine necessity for Medigap plans
- Explained the various Medigap plans available, including coverage levels premium costs, and out-of-pocket expenses
- Guided clients in selecting Medigap plans that align with their healthcare needs and financial situation
- Educates clients on Medicare Supplement Insurance
Medical Office Manager
Deekay Medical Center
08.2015 - 10.2018
- Managed administrative tasks including purchasing, scheduling, payroll, licensure, and ensuring HIPAA compliance.
- Coordinated patient scheduling, referrals, and medical records organization while obtaining necessary authorizations.
- Facilitated patient registration and procedures while verifying insurance coverage.
- Measured vital signs and conducted injections along with diagnostic tests such as EKGs and urinalysis.
- Maintained confidentiality of claims information to safeguard operations.
- Prepares reports by collecting, analyzing, and summarizing information
- Ability to look up ICD 10 diagnosis and CPT treatment codes from online
General Manager
UMD Sportswear
03.1998 - 12.2013
- Schedule and direct staff in daily work assignments to maximize productivity
- Conduct daily pre-shift and weekly department meetings to ensure organizational efficiency
- Resolved problems or concerns effectively, ensuring satisfaction of all parties involved
- Streamlined administrative process by completing paperwork promptly
- Assisted customers with complaints and inquiries, provided product and service information, processed orders and returns
- Ensured effective communication with customers through multiple channels to provide timely assistance.
- Recognized and addressed customer complaints promptly to enhance their satisfaction.
- Studied product details thoroughly to provide accurate answers to customer inquiries.
- Executed the processing of customer orders, forms, applications, and requests efficiently and accurately.
Education
Bachelor of Science - Business Administration with a focus of Healthcare
SNHU
12-2026
Accelerated Foundation creditial - Grief Counseling
Accredipro University
07-2026
CPR-American Heart Association - CPR
American Heart Association
01-2026
Associate of Science - Business Administration with a focus of Healthcare
SNHU
05-2025
National Certified Medical Assistant -
Medical Training College
05-2015
Skills
- Care coordination
- Healthcare project management
- Medical documentation
- Insurance verification skills
- Patient advocacy
- HIPAA compliance knowledge
- Healthcare administration expertise
- Healthcare operations
- Care planning
- Patient education
- Communication skills
- Clinical communication
- Problem resolution
- Community resource coordination
- Time management
- Multitasking and networking
- Team collaboration
- Case management
- Medical terminology knowledge
- Patient education
Timeline
MA Care Coordinator
EngageMed
10.2024 - Current
Certified Medical Assistant/Medical Secretary
Arcare Hot Springs
07.2023 - 08.2024
Medicaid Specialist
AFMC & Office Recruiters
11.2021 - 05.2023
Executive Director
Party Friends and Inflatables
05.2020 - Current
Medical Office Manager
Deekay Medical Center
08.2015 - 10.2018
General Manager
UMD Sportswear
03.1998 - 12.2013
Bachelor of Science - Business Administration with a focus of Healthcare
SNHU
Accelerated Foundation creditial - Grief Counseling
Accredipro University
CPR-American Heart Association - CPR
American Heart Association
Associate of Science - Business Administration with a focus of Healthcare
SNHU
National Certified Medical Assistant -
Medical Training College