LAKYLA TONEY
Little Rock
Summary
Compassionate professional with one year of experience in crisis support through a Child Abuse Hotline. Experienced in advocacy, mentoring, and customer service, with strong skills in active listening, crisis response, and case documentation. Works effectively in high-pressure environments while maintaining professionalism and empathy. Holds a Bachelor’s degree in Social Work and seeks to advance in the field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Child Abuse Hotline Operator
Arkansas State Police
Little Rock, Arkansas
12.2024 - Current
- Provided immediate crisis intervention during inbound calls and gathered critical information with empathy to support callers in distress.
- Stabilized distressed or emotionally charged callers through active listening and communication techniques.
- Determine case urgency by collecting and analyzing critical details.
- Assessed cases based on child welfare laws and guidelines to identify necessary actions and referrals.
- Recorded case information, prepared summaries, and coordinated referrals to investigators or law enforcement to ensure timely action.
Personal Shopper
Walmart
Pine Bluff, AR
12.2021 - 12.2024
- Picked customer orders following specific requests.
- Delivered quick, accurate service to enhance customer satisfaction under tight deadlines.
- Secured and stored items for safe customer pickup.
- Built positive relationships with grocery store personnel through consistent professionalism and friendliness.
- Assisted teammates with daily tasks during peak periods.
Cashier
Walmart
McGehee, AR
03.2020 - 12.2021
- Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card or automatic debit.
- Delivered a high level of customer service to patrons using active listening and engagement skills.
- Welcomed customers and addressed inquiries about store products and services, fostering a positive shopping atmosphere.
- Executed daily recovery tasks to maintain clean and organized areas, supporting optimal customer experience.
Education
Bachelor of Arts - Social Work
University of Arkansas At Pine Bluff
Pine Bluff, AR05-2024
Skills
- Crisis Intervention Risk Assessment
- Decision-Making Active listening
- Verbal communication Communication skills
- Interpersonal skills Relationship Building
- Team building Professional communication
- Report writing Critical Thinking
Certification
- Adult Mental Health Aid USA 12/21/23-12/21/26
- Introduction to Sextortion 03/2024
- Task Sharing in a Children Advocacy Center 03/2024
Timeline
Child Abuse Hotline Operator
Arkansas State Police
12.2024 - Current
Personal Shopper
Walmart
12.2021 - 12.2024
Cashier
Walmart
03.2020 - 12.2021
Bachelor of Arts - Social Work
University of Arkansas At Pine Bluff