Lannie Reaves
Lonsdale
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Dedicated 911 Dispatcher offering 10 years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Saline County Emergency Communications
10.2023 - Current
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Telecommunication Specialist
Arkansas State Police
07.2023 - 10.2023
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
911 Dispatch Supervisor
Saline County Emergency Communications
07.2021 - 07.2023
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
Deputy Sheriff
Saline County Sheriff's Office
10.2016 - 09.2020
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Gathered information and evidence to assist in solving crimes.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Education
Bachelor of Arts - Criminal Justice
University of Arkansas At Little Rock
Little Rock, ARBasic Law Enforcement Training - Law Enforcement
Arkansas Law Enforcement Training Academy
Camden, Arkansas04.2017
Firefighter Standards - Fire Protection And Safety Technology
Arkansas Fire Training Academy
Camden, Arkansas04.2014
High School Diploma -
Beebe High School
Beebe, AR05.2012
Skills
- Customer Inquiries
- Special Requests
- Emergency Call Routing
- System Maintenance
- Ems Dispatch
- Efficient Service
- Information Documentation
- Treatment Protocols
- Information Intake
- Medical Emergency Response
- Data Entry
- Dispatcher Monitoring
- Police Department Procedures
- Crisis Management
- Computer-Aided Dispatching
- Basic Life Support Knowledge
Accomplishments
- Achieved CPR Award through effectively helping with a caller with administration of CPR.
- Supervised team of 6 staff members.
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
Timeline
911 Dispatcher
Saline County Emergency Communications
10.2023 - Current
Telecommunication Specialist
Arkansas State Police
07.2023 - 10.2023
911 Dispatch Supervisor
Saline County Emergency Communications
07.2021 - 07.2023
Deputy Sheriff
Saline County Sheriff's Office
10.2016 - 09.2020
Bachelor of Arts - Criminal Justice
University of Arkansas At Little Rock
Basic Law Enforcement Training - Law Enforcement
Arkansas Law Enforcement Training Academy
Firefighter Standards - Fire Protection And Safety Technology
Arkansas Fire Training Academy
High School Diploma -
Beebe High School
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
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