LaNora Billing
El Dorado
Summary
Case Management Professional experienced in customer engagement and legal documentation. Improved workflows and team competency through effective communication and adaptability in fast-paced environments. Maintained accurate court records and schedules while ensuring compliance with legal procedures.
Overview
13
13
years of professional experience
Work History
Deputy Clerk
Union County Courthouse
El Dorado, AR
02.2023 - Current
- Processed legal documents for court proceedings, ensuring adherence to regulations and supporting efficient case management.
- Maintained and organized case files to facilitate quick access for staff and attorneys, supporting streamlined workflow.
- Responded to inquiries from the public regarding court procedures and documentation.
- Coordinated training for new clerks on office protocols and filing systems to enhance team competency and operational effectiveness.
- Oversaw front desk operations to ensure efficient handling of incoming calls and visitor inquiries, improving overall service delivery.
- Ensured that all financial transactions were properly recorded and reported.
- Greeted visitors at front desk, providing assistance and information. provided information regarding city services or operations.
- Engaged with customers and staff to address inquiries and clarify important information effectively.
Daycare Teacher
Success Learning Academy
El Dorado, AR
03.2021 - 01.2023
- Facilitated daily activities promoting social, emotional, and cognitive development in children.
- Monitored student progress and provided individualized support to enhance learning experiences.
- Monitored student progress and provided tailored support to enhance individual learning experiences.
- Engaged with parents to discuss children's development and proactively address concerns.
- Read aloud and played alphabet games to encourage early literacy.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Oversaw circle time and facilitated free and outside play activities to promote developmental skills.
- Provided support for toilet training and changed diapers to maintain hygiene and comfort for children.
- Maintained a safe and clean environment, ensuring compliance with health regulations.
- Partnered with colleagues to generate innovative ideas for enriching classroom activities.
Assistant Store Manager
Factory Connection
El Dorado, AR
02.2019 - 04.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated merchandising efforts to enhance product visibility and drive sales.
- Enhanced customer service standards, resulting in improved satisfaction ratings and repeat business.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Substitute Teacher, K-12
El Dorado School District
El Dorado, AR
10.2013 - 05.2015
- Delivered engaging lesson plans across diverse subjects to foster student learning and participation.
- Adapted instructional strategies to meet varied student needs and learning styles effectively.
- Managed classroom environments, promoting discipline and respect among students.
- Collaborated with regular teachers to ensure continuity in educational goals and objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Supervised lunchroom and recess activities.
Education
Some College (No Degree) - Music Education
Southern Arkansas University
Magnolia, ARSome College (No Degree) - Music Education
South Arkansas Community College
El Dorado, ARAssociate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL05-2014
Skills
- Case file management
- Courtroom support
- Document processing
- Record keeping
- Office administration
- Scanning and copying
- Office software proficiency
- Process improvement
- Financial analysis
- Customer service
- Phone etiquette
- Onboarding procedures
- Teamwork
- Adaptability
- Conflict management
- Customer focused
- Communication skills
Timeline
Deputy Clerk
Union County Courthouse
02.2023 - Current
Daycare Teacher
Success Learning Academy
03.2021 - 01.2023
Assistant Store Manager
Factory Connection
02.2019 - 04.2021
Substitute Teacher, K-12
El Dorado School District
10.2013 - 05.2015
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Some College (No Degree) - Music Education
South Arkansas Community College
Some College (No Degree) - Music Education
Southern Arkansas University