LaQuisha King
West Helena
Summary
Compassionate Healthcare Customer Support Professional with 2 years of experience delivering efficient assistance to patients and providers. Skilled in problem-solving and customer engagement, enhancing service quality and satisfaction. Committed to fostering teamwork and implementing process improvements for superior patient care.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer service
Everisepc
West Helena
12.2024 - Current
- Responded to inquiries about pharmacy-related issues.
Correctional Officer
East Arkansas Regional Unit
Marianna
02.2020 - 06.2024
- Enforced facility rules to maintain safety and security for inmates and staff.
- Conducted regular inspections of living areas to identify potential hazards or contraband.
- Monitored inmate behavior through surveillance systems and direct observation.
Customer advocate
Sykes inc
06.2023 - 05.2024
- Delivered exceptional customer support, fostering a welcoming and helpful atmosphere.
- Resolved customer issues efficiently, ensuring high satisfaction and enhancing overall customer experience.
- Enhance customer experience by resolving complex issues efficiently, ensuring high satisfaction rates.
- Adapted to diverse customer needs, resolving complex issues to enhance customer satisfaction.
- Resolved customer queries promptly, boosting retention and receiving positive feedback.
- Demonstrated strong work ethic and punctuality, swiftly adapting to diverse customer needs.
- Enhanced customer experience by resolving complex issues efficiently, ensuring high satisfaction rates.
- Demonstrate strong work ethic and punctuality, swiftly adapting to diverse customer needs.
Education
BBA -
University of Arkansas
Fayetteville, AR 08.2005 - 04.2006
Central High
West Helena, ARSkills
- Customer support
- Customer engagement
- Issue resolution
- Conflict resolution
- Process improvement
- Problem-solving
- Time management
- Team collaboration
- Critical thinking
Accomplishments
- Resolved customer queries promptly, boosting retention and receiving positive feedback.
- Delivered exceptional customer support, fostering a welcoming and helpful atmosphere.
- Analyzed feedback to identify trends and implemented improvements, enhancing service quality.
- Adapt to diverse customer needs, resolving complex issues to enhance satisfaction in a dynamic environment.
- Efficiently resolve customer issues, ensuring high satisfaction and improving overall experience.
- Demonstrate strong work ethic and punctuality, swiftly adapting to diverse customer needs.
- Enhance customer experience by resolving complex issues efficiently, ensuring high satisfaction rates.
- Implemented effective problem-solving techniques, leading to a noticeable improvement in customer retention and loyalty.
Timeline
Customer service
Everisepc
12.2024 - Current
Customer advocate
Sykes inc
06.2023 - 05.2024
Correctional Officer
East Arkansas Regional Unit
02.2020 - 06.2024
BBA -
University of Arkansas
08.2005 - 04.2006
Central High