Lara Kersten
Atkins
Summary
Dynamic and detail-oriented professional with extensive experience in front office management. Proven track record in enhancing customer satisfaction through exceptional service and efficient appointment scheduling. Skilled in electronic health record systems and adept at fostering effective communication, ensuring seamless operations and patient care.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
Family Eye Care
Russellville, AR
05.2025 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic medical record systems.
- Assisted patients with insurance verification and billing inquiries.
- Maintained cleanliness and organization of reception area.
- Coordinated communication between patients and eye care professionals.
- Handled phone inquiries, directing calls to appropriate staff members.
- Supported office operations by managing inventory of office supplies.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Scheduling Coordinator
Carmella Knoernschild Orthodontic Clinic
Russellville, AR
07.2002 - 04.2016
- Coordinated patient appointments using electronic scheduling systems to optimize clinic workflow.
- Communicated effectively with patients regarding treatment plans and appointment changes.
- Managed daily schedules to ensure efficient use of orthodontic resources and staff time.
- Assisted in maintaining accurate patient records and documentation for compliance purposes.
- Trained new staff on scheduling protocols and software applications to enhance team performance.
Office Manager
Atkins Dental Clinic
Atkins, AR
08.2017 - 07.2023
- Managed daily office operations ensuring efficient workflow and patient scheduling.
- Coordinated communication between dental staff and patients to enhance service delivery.
- Implemented electronic health record systems, improving patient data management accuracy.
- Trained new administrative staff on clinic protocols and best practices for patient care.
- Oversaw billing processes, ensuring accurate invoicing and timely collections from insurance providers.
Education
High School Diploma -
Atkins High School
Atkins, ARSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling
- Scheduling appointments
- Front office management
- Filing
Timeline
Front Desk Receptionist
Family Eye Care
05.2025 - Current
Office Manager
Atkins Dental Clinic
08.2017 - 07.2023
Scheduling Coordinator
Carmella Knoernschild Orthodontic Clinic
07.2002 - 04.2016
High School Diploma -
Atkins High School