Summary
Overview
Work History
Education
Skills
Timeline
Generic

Larryia Scarver

Fort Smith

Summary

Dynamic team leader with a proven track record at Chick-fil-A, excelling in customer service and staff training. Recognized for enhancing team performance through effective communication and problem-solving. Skilled in cash handling and multitasking, consistently improving customer satisfaction and operational efficiency in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Team Leader

Chick-fil-A
08.2018 - 07.2025
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Improved customer satisfaction by quickly helping each person find desired items.
  • Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.

Package Handler

Amazon
06.2018 - 07.2025
  • Operated material handling equipment to efficiently sort and transport packages within warehouse.
  • Ensured accurate labeling and scanning of shipments to maintain inventory integrity.
  • Collaborated with team members to optimize loading processes, enhancing overall workflow efficiency.
  • Trained new hires on safety protocols and operational procedures, promoting a safe work environment.
  • Implemented best practices for package organization, reducing retrieval time and improving accuracy.
  • Assisted in managing daily workload by prioritizing tasks based on shipment deadlines and urgency.
  • Monitored compliance with safety regulations, contributing to a culture of workplace safety and accountability.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.

Server

IHOP
12.2021 - 10.2022
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed multiple tables efficiently, ensuring timely order taking and food delivery.
  • Trained and mentored new servers on menu knowledge and service standards.
  • Collaborated with kitchen staff to coordinate meal preparation and special requests.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

High School Diploma -

Little Rock Southwest High
Little Rock

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Work Planning and Prioritization
  • Coaching
  • Cash handling
  • Employee training
  • Time management
  • Multitasking
  • Organizational skills
  • Decision-making
  • Excellent communication
  • Teamwork
  • Reliability
  • Effective communication

Timeline

Server

IHOP
12.2021 - 10.2022

Team Leader

Chick-fil-A
08.2018 - 07.2025

Package Handler

Amazon
06.2018 - 07.2025

High School Diploma -

Little Rock Southwest High

Similar Profiles

CREATE PROFILE
Larryia Scarver