Lashounda Jackson
West Memphis
Summary
Dynamic leader with a track record in optimizing operations and enhancing customer satisfaction. Expertise in enhancing workforce productivity and customer service workflows. Proven ability to utilize employee feedback to drive operational improvements and build brand loyalty. Adept at managing budgets, training staff, and implementing safety standards to ensure quality and efficiency
Overview
15
15
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
Eyemart Express
Rogers
03.2023 - 03.2026
- Optimized scheduling processes, resulting in enhanced workforce productivity and reduced overtime costs.
- Trained employees on duties, policies, and procedures to ensure operational compliance and enhance team effectiveness.
- Led cross-functional teams to streamline customer service workflows, enhancing overall satisfaction ratings.
- Recruited and onboarded team members to maintain optimal staffing levels and support business operations.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Used customer feedback for improving operations and building brand loyalty.
- Monitored store performance and identified improvement opportunities, leading to enhanced operational efficiency.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Assessed team member performance through formal reviews, leading to appropriate promotions or terminations.
LICENSED DISPENSING OPTICIAN
Eyemart Express
Jonesboro
03.2015 - 03.2023
- Delivered tailored eyewear fittings and adjustments to meet individual customer needs.
- Guided customers on selecting optimal lens options and best practices for eyewear care.
- Managed inventory of frames and lenses to ensure product availability.
- Utilized point-of-sale systems for processing transactions efficiently.
- Adjusted eyeglasses and made minor repairs to ensure proper fit and comfort levels for clients.
- Assisted in training new staff on company policies and fitting procedures.
- Addressed and resolved customer complaints efficiently to maintain high satisfaction levels.
- Operated various laboratory equipment such as lensomotor, coater, and generator to support eyewear production.
- Conducted quality control checks on all lab instruments and supplies.
ADMINISTRATIVE ASSISTANT
Heritage
Jonesboro
09.2011 - 02.2015
- Utilized project management software to track tasks and deadlines effectively across teams.
- Implemented electronic filing systems, decreasing physical storage needs.
- Managed vendor relationships, negotiating contracts that led to cost savings and service enhancements.
- Oversaw daily office operations, implementing standard procedures that improved workflow consistency.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Compiled and entered data into databases, ensuring accuracy and completeness of information for reporting.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Facilitated operational and administrative inquiries as primary point of contact, enhancing communication efficiency.
Education
CERTIFICATION IN NURSING -
Arkansas State University
Jonesboro, AR, US05-2008
ASSOCIATE IN ARTS (A.A.) - GENERAL STUDIES
East Ark Community College
Forrest City, Ar05-2003
Skills
- Sales strategy
- Market analysis
- Strategic planning
- Budget management
- Operational oversight
- Regulatory compliance
- Process optimization
- Inventory management
- Quality control checks
- Complaint resolution
- Customer relationship management
- Staff management
- Team leadership
- Leadership and team building
- Staff training/development
- Problem solving
- Customer education
Certification
- Licensed Dispensing Optician L-104501 June 2017
Timeline
GENERAL MANAGER
Eyemart Express
03.2023 - 03.2026
LICENSED DISPENSING OPTICIAN
Eyemart Express
03.2015 - 03.2023
ADMINISTRATIVE ASSISTANT
Heritage
09.2011 - 02.2015
CERTIFICATION IN NURSING -
Arkansas State University
ASSOCIATE IN ARTS (A.A.) - GENERAL STUDIES
East Ark Community College