Latasha Franklin
Jacksonville
Summary
Motivated and results-driven professional with proven leadership abilities. Seeking opportunities to showcase transferable skills. Proficient in Microsoft 360 Suite, with strong organizational, strategic multitasking, and planning skills. Effective communication, time management, customer service, attention to detail, and active listening skills drive success in delivering exceptional results.
Overview
13
13
years of professional experience
Work History
Specialty Scheduler
Ensemble Health Partners
06.2023 - Current
- Responsibilities: Scheduling patients for procedures and services by utilizing the computerized scheduling system in an accurate, efficient manner. Communicating information to patients for procedures, diagnostic imaging, future appointments, outside appointments, or changes in appointments. Relaying necessary messages to physicians, staff, and facilities.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Patient Transport Services Assistant
Baptist Health
06.2022 - 06.2023
- Responsibilities: assist with lifting patient and transporting patients safely for specific operations, aid staff by performing functions and given tasks, assist with care of the patient, observe all IV lines, chest tubes, oxygen line while transporting patient, maintain proper cleanliness of stretchers and wheelchairs, observe infection control procedure during and after any patient contact, and check patient identification band and compare to ticket to ride before transporting patient.
Catering Coordinator Intern
Soul's Kitchen Catering, L.L.C
12.2021 - 07.2022
- Responsibilities: schedule upcoming catering events, coordinate with the owner on varies orders, liaising with vendors, communicate with clients about projects, and creating invoices for clients
Clinic Support Assistant
Arkansas Children's Health
01.2021 - 12.2021
- Responsibilities: provide patient care for children in the burn unit, clerical support within the burn unit, obtain vital signs for patients, provide emotional support and care for patients family, performing activities of daily living, complete and file patient care information, maintain patient charts and records.
Medical Receptionist
Arkansas Urology
08.2020 - 01.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Customer Service Representative
Professional Counseling Association
06.2019 - 03.2020
- Responsibilities: accept client payments/co-pays, schedule and plan meetings and appointments for the counselors with clients, sort and distribute communication with counselors, patients, and co-workers, verify patients’ insurance eligibility, answer phones, take detailed messages and relay information to counselor via email, ensure accuracy and validity of information, and update records.
Care Tech
Conway Human Development Center
07.2017 - 06.2019
- Responsibilities: responsible for care of the residents in the males mental disabilities unit, knowledgeable of patients interdisciplinary care plan, assist patients to bathroom and changed under garments when needed, provide restorative care of each given resident and keeping them well-groomed, document information daily for each patient, and actively update patient care plan.
Tax Collector/Dispatcher
Phillips County Court House/ Sheriff Office
12.2013 - 07.2017
- Responsibilities: assist residents with questions, problems or complaints related to city clerk and tax collector department issues, collect taxes over the counter and via mail, balance delinquent taxes and fees, used independent judgments in a wide variety of current and delinquent collection activities, answer incoming 911 and non-emergency calls, communicate with emergency fire and EMS over telephone, operate a radio system in accordance with Helena Sheriff office rules and regulations, communicate calmly and focused with callers during an emergency, and process information and date after every call
Phlebotomist/Receptionist
BPL Plasma
02.2012 - 10.2013
- Responsibilities: perform blood collection in a timely manner, restock work area of needed supplies, effectively communicate with supervisor or patient care in situations of distress, answer the phone in a prompt and courteous manner, complete assigned workload within a timely manner, assist hospital personnel in obtaining laboratory results and perform clerical duties to help assure efficient running of clinic
Education
Bachelor of Science - Early Childhood Education
Arkansas Tech University
Russellville, AR12-2025
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Customer service
- Effective multitasking
- Schedule management
- Telephone etiquette
- Patient scheduling
- Microsoft Office Suite
Timeline
Specialty Scheduler
Ensemble Health Partners
06.2023 - Current
Patient Transport Services Assistant
Baptist Health
06.2022 - 06.2023
Catering Coordinator Intern
Soul's Kitchen Catering, L.L.C
12.2021 - 07.2022
Clinic Support Assistant
Arkansas Children's Health
01.2021 - 12.2021
Medical Receptionist
Arkansas Urology
08.2020 - 01.2021
Customer Service Representative
Professional Counseling Association
06.2019 - 03.2020
Care Tech
Conway Human Development Center
07.2017 - 06.2019
Tax Collector/Dispatcher
Phillips County Court House/ Sheriff Office
12.2013 - 07.2017
Phlebotomist/Receptionist
BPL Plasma
02.2012 - 10.2013
Bachelor of Science - Early Childhood Education
Arkansas Tech University
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