Latasha Moore
Little Rock
Summary
I HAVE RECEIVED MULTIPLE AWARDS, SUCH AS G.E.M OF THE MONTH, THE YEAR, AS WELL OF THE REGION. I HAVE BEEN RECOGNIZED AS EMPLOYEE OF THE MONTH IN MY MOST PREVIOUS ROLE THREE TIMES AS I STRIVE TO DO THE ABSOLUTE BEST IN MY ROLE. I AM SOMEONE WHO DESIRES TO GROW MY PROFESSIONAL CAREER AND WORKS HARD TO ABSORB ALL OF THE KNOWLEDGE AVAILABLE TO ME.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Hampton By Hilton
Little Rock
01.2025 - Current
- Assisted guests with check-in and check-out processes, ensuring efficient service and a positive experience.
- Managed reservations and room assignments, optimizing occupancy rates and enhancing guest satisfaction.
- Responded promptly to guest inquiries and complaints, resolving issues to maintain high service standards.
- Coordinated with housekeeping and maintenance teams to ensure timely room availability and cleanliness.
- Trained new staff on front desk procedures, fostering a collaborative and knowledgeable team environment.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Answered guest inquiries, recommending shopping, dining or entertainment.
ACCOUNTS PAYABLE
DOUBLE TREE HOTEL BY HILTON
02.2020 - 11.2024
- PERFORMED MONTHLY INVENTORY
- PERFORMED BANK AUDITS
- ENTERED INVOICES DAILY/WKKKLY
- PAYROLL. TO KNSURE THAT THE VENDORS ARE PAID
- PROFITSWORD, TIMBERSAN, DESKTOP, AND PRINT BOSS KNOWLEDGE
- EXTERNAL AND INTERNAL COMMUNICATION SKILLS
- KNOWLEDGE OF GL CODING
LEAD HOUSEKEEPER
09.2019 - 02.2020
- Overseeing daily maintenance of housekeeping duties
- Making sure motivation and performance levels are maintained
- Train, teach, and develop positive behavior amongst team
- Work alongside with team leaders to develop strategies for maintaining customer relations expectations
SUPERVISOR
EUREST SERVICES
02.2013 - 09.2019
- Adjusted job assignments and to keep pace with dynamic business needs, factoring process, employee knowledge and customers.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Interviewed, Hired, and trained new employees in various positions.
Education
HIGH SCHOOL DIPLOMA -
J.A. FAIR
Skills
- Leadership
- Detail Oriented
- Accounting
- Staff Management/Development
- Agility
- Positive Attitude
- Guest check-in
- Customer complaint resolution
- Team coordination
- Staff training
- Front desk operations
- Payment processing
- Cash management
- Lobby maintenance
- Inquiry handling
- Customer service
Websites
Accomplishments
- Staff Management/Development
- Agility
- Positive Attitude
- Received multiple awards, such as G.E.M of the Month, the Year, as well as of the Region
- Recognized as Employee of the Month in my most previous role three times
Timeline
Front Desk Agent
Hampton By Hilton
01.2025 - Current
ACCOUNTS PAYABLE
DOUBLE TREE HOTEL BY HILTON
02.2020 - 11.2024
LEAD HOUSEKEEPER
09.2019 - 02.2020
SUPERVISOR
EUREST SERVICES
02.2013 - 09.2019
HIGH SCHOOL DIPLOMA -
J.A. FAIR