Summary
Overview
Work History
Education
Skills
Timeline
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LaToya Daniels

McGehee

Summary

Motivated and results-driven customer service agent with a proven track record of providing tailored solutions to meet customer needs. Skilled in establishing strong relationships with customers and delivering high-quality service. Agile individual with excellent communication and customer service skills, seeking a challenging opportunity to leverage experience in a dynamic environment.

Overview

8
8
years of professional experience

Work History

Insurance Consultant

TTEC
08.2021 - Current
  • Assisting customers via phone, fax and email addressing product concerns
  • Satisfactorily de-escalating and resolving complaints promptly and professionally
  • Maintaining accurate and detailed records of customer interactions
  • Achieved a consistent customer satisfaction rate of over 95% through effective problem-solving and attentive communication

Personal Assistant

PALCO
04.2017 - 03.2021
  • Performed calendar management and scheduling appointments
  • Organized travel arrangements and prepared documents
  • Developed cultural awareness and sensitivity

Education

No Degree - Business Administration And Management

GRANTHAM UNIVERSITY
LENEXA, KS
05.2017

Skills

  • Effective scheduling
  • Strong verbal and written communication
  • Active listening skills
  • Proficient in Microsoft Office software
  • Problem-solving skills
  • Policy analysis
  • Effective relationship management
  • Budget management

Timeline

Insurance Consultant

TTEC
08.2021 - Current

Personal Assistant

PALCO
04.2017 - 03.2021

No Degree - Business Administration And Management

GRANTHAM UNIVERSITY

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LaToya Daniels