Latresiah Steward
Little Rock
Summary
Experienced professional in process management and communication seeking a leadership role in a Support Organization to effectively execute and deliver on customer demands. Self-motivated with over 3 years of progressive experience in Fulfillment Operations, ensuring safety, quality, and productivity goals are met. Proficient in Microsoft tools and adept at solving complex business problems. Eager to utilize acquired skills in a new position. Devoted team player with a strong bias for action, thriving in fast-paced work environments.
Overview
6
6
years of professional experience
Work History
Learning Coordinator, Tier III PIT/TDR/Critical Roles Trainer, Tier III Learning Trainer, Tier I ICQA Ambassador, Tier I Associate
Amazon
10.2021 - Current
- As Learning Trainer, facilitated onboarding for 100+ new hires into their designated process paths while organizing trainings across various critical roles and process paths
- Provide oversight to tens of ambassadors of various departments, to ensure proper delivery of training to associates and maintain optimal levels of safety, quality, productivity, and engagement throughout shifts
- Prioritized business critical training and recertification for Forklift, Clamp truck, Robotic Palletizer, Global Transportation Dock and Release, and Global Ambassador Program
- Established and maintained constructive yet adaptive communications between Learning Trainers and Operations
- Tracked learning curve progression and continuous improvement metrics at the site level for all departments
- Coordinated/Lead Nights Trainers by assigning tasks, assisting with questions on standard work, train new trainers, and developed Learning Trainers to have a deeper understanding of their role
Customer Service Supervisor
Kroger
04.2019 - 10.2021
- Assisted customers with sending and receiving money, trained new staff members, and assured customers have an enjoyable experience while shopping
- Efficiently managed/oversaw register operations to optimize customer flow and transactional efficiency
- Addressed and resolved both customer and employee concerns with professionalism and effectiveness, safeguarding the store's reputation and fostering positive relationships
- Entrusted with the direct management of a team ranging from 10 to 15 individuals, providing guidance, motivation, and support to ensure their success and development
- Dedicated to maintaining the highest standards of customer satisfaction and operational excellence within the store
Correction Officer
Pulaski County Regional Detention Facility
08.2019 - 11.2020
- Skillfully maintained order and security within a correctional facility, ensuring strict adherence to established protocols and regulations
- Exhibited exceptional interpersonal skills, effectively managing inmate interactions while demonstrating a commitment to the safety and well-being of both inmates and staff
- Managed and supervised a caseload of 16-30 inmates on a daily basis
- Ensured the safety and well-being of inmates and staff through proactive monitoring and intervention while demonstrating swift decision-making under pressure
- Demonstrated a commitment to professional ethics and integrity in all interactions
Education
High School Diploma -
Hall High School
Little Rock, AR05.2014
Skills
- Technical acumen
- Engagement Expert
- Process Leader
- Team Building/Leadership
- Process Improvement – Kaizen
- Quality Assurance
Timeline
Learning Coordinator, Tier III PIT/TDR/Critical Roles Trainer, Tier III Learning Trainer, Tier I ICQA Ambassador, Tier I Associate
Amazon
10.2021 - Current
Correction Officer
Pulaski County Regional Detention Facility
08.2019 - 11.2020
Customer Service Supervisor
Kroger
04.2019 - 10.2021
High School Diploma -
Hall High School
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