Detail-oriented customer service specialist with expertise in CRM software and data entry. Proven ability to resolve complex inquiries and enhance service delivery.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Sutter Health
Salt Lake City, UT
11.2020 - Current
Resolved complex customer inquiries using CRM systems, ensuring timely follow-up and resolution.
Entered data into various computer systems accurately using Microsoft Office Suite.
Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction scores.
Implemented quality assurance measures to ensure consistent adherence to company standards in customer interactions.
Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Guest Relations Representative
St. Vincent's Hospital
Little Rock, AR
01.2017 - 11.2020
Managed reception of incoming inquiries, ensuring efficient routing and timely responses.
Facilitated guest feedback collection and escalated concerns through appropriate channels.
Ensured patient information delivery in strict adherence to HIPAA regulations and organizational privacy policies.
Identifies and report issues of safety and maintenance.
Collaborated with team members to meet departmental targets, ensuring contributions to hospital-wide objectives.
Education
High School Diploma -
Melrose High
Memphis, TN
Certificate - Medical Assistant
Eastern Health Vocational
Little Rock, AR
06-2017
Skills
Customer service
Good communication skills
Customer relations
CRM software
Data entry
Computer proficiency
Active listening
EHR software
Microsoft outlook
60 WPM
Critical thinking
Microsoft Office Suite
Accomplishments
Consistently achieved a 98% customer satisfaction score (CSAT) over 12 months.
Trained new representatives on CRM systems, reducing onboarding time.