- DIY and Home Improvement
- Gardening
- Reading
Laura Abbott
Jacksonville
Summary
Proven leader in small business operations and customer relations, Experienced in driving sales and enhancing client service. At Resort Auto, managing office efficiency and optimized financial records. Excels in organizational skills and multitasking, with a commitment to maintaining a positive and professional environment. Achieved significant improvements in customer satisfaction and operational productivity.
Overview
17
17
years of professional experience
Work History
Boutique Owner
Self-employeed
01.2019 - Current
- Managed financial operations of the boutique, ensuring accurate bookkeeping and timely payment processing to maintain profitability.
- Established strong relationships with vendors to negotiate favorable terms on merchandise orders while maintaining quality standards.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Streamlined inventory management for better organization and reduced stock discrepancies through meticulous recordkeeping.
- Built a loyal customer base through engaging social media content.
- Manage day-to-day business operations.
Office Manager
Resort Auto Towing & Recovery
03.2012 - 05.2019
- Maintained daily driver records for payroll
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Answered telephone and email inquiries from potential customers.
- Organized records to facilitate quick and efficient file retrieval.
Receptionist/Customer Relations Manager
Crain
07.2008 - 03.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
High School Diploma -
North Pulaski High School
Jacksonville, AR05-2004
Skills
- Small business operations
- Customer relations
- Client service
- Sales leadership
- Customer service and support
- Typing and filing
- Friendly, positive attitude
- Time management
- Dependable and responsible
- Multitasking Abilities
- Computer skills
- Organizational skills
Interests
Timeline
Boutique Owner
Self-employeed
01.2019 - Current
Office Manager
Resort Auto Towing & Recovery
03.2012 - 05.2019
Receptionist/Customer Relations Manager
Crain
07.2008 - 03.2012
High School Diploma -
North Pulaski High School
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