Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAURA BONHAM

Holiday Island

Summary

Dynamic and skilled individual with vast experience in customer service, operations management, and team leadership. Proven ability to develop effective customer service processes, drive employee engagement and satisfaction and increase customer loyalty. Adept at handling multiple locations and training and developing staff. Trustworthy, fast learner.

Hospitality professional skilled in overseeing front of house operations to ensure exceptional guest satisfaction. Experienced in managing teams, optimizing service processes, and resolving issues promptly. Known for strong collaboration, adaptability, and commitment to achieving results.

Overview

8
8
years of professional experience

Work History

Front of House Lead/Waitress/Bartender

Rockin Pig
01.2025 - 07.2025
  • Boosted team morale and performance through effective communication and motivational strategies.
  • Ensured compliance with health and safety regulations through regular inspections and diligent monitoring practices.
  • Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes.
  • Implemented training programs for new hires, resulting in higher staff retention rates and overall improved performance.
  • Made specialty drinks and cocktails for guests.
  • Practiced impeccable customer service.

Operations Management

New Orleans Hotel
08.2021 - 01.2025
  • I was responsible for payroll, overseeing staff, paying bills, keeping up with insurance policies and working front desk when needed.

General Manager

Grand Central Restaurant
08.2021 - 01.2025
  • Recruited team members to maintain adequate staffing levels.
  • Built and maintained relationships with vendors and suppliers.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Used customer feedback for improving operations and building brand loyalty.
  • Monitored store performance and identified opportunities for improvement.
  • Coordinated staff training sessions to ensure compliance with company policies and procedures.
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.
  • Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
  • Created policies, procedures and guidelines for staff members’ daily operations.
  • Payroll, Scheduling, etc.

General Manager

Rogue’s Manor
08.2021 - 01.2025
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Used customer feedback for improving operations and building brand loyalty.
  • Monitored store performance and identified opportunities for improvement.
  • Coordinated staff training sessions to ensure compliance with company policies and procedures.
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.
  • Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
  • Managed customer service teams to ensure quality customer satisfaction and increase customer loyalty.
  • Created policies, procedures and guidelines for staff members’ daily operations.
  • Executed sales and operational activities, producing results that met or exceeded business plan.
  • Provided clear direction and set priorities for accomplishing desired actions and results.
  • Payroll, scheduling, etc.

Personal Assistant

Terry Blanton
08.2021 - 01.2025
  • Answered calls and emails from clients and delivered messages on behalf of executives.
  • Ran errands and picked up goods to meet staff needs.
  • Answered phone calls, emails and responded promptly to inquiries from customers and vendors.
  • Managed high priority and confidential information.
  • Prioritized tasks, keeping diligent track of project timelines and deadlines.
  • Reminded managers of important deadlines and engagements.
  • Coordinated office activities to ensure efficient workflow of daily operations.
  • Organized important financial documents and receipts into company filing systems.
  • Proofread documents prior to submission for accuracy in content and formatting.
  • Managed travel arrangements for executive staff, booking flights and accommodations as needed.
  • Followed up with clients and colleagues to ensure deadlines were met.
  • Provided customer service support by responding to inquiries regarding services provided by the organization.
  • Provided administrative support to senior executives, including scheduling and coordinating meetings, preparing agendas, taking minutes, and managing correspondence.
  • Maintained filing system to store confidential documents in an organized manner.

Front Desk Agent

New Orleans Hotel
05.2021 - 08.2021
  • Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
  • Handled cash, credit and debit card transactions accurately.
  • Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
  • Greeted customers upon arrival and provided assistance with check-in.
  • Interacted kindly with guests, offering assistance and support.
  • Resolved guest issues with creative solutions, escalating major concerns to management.
  • Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
  • Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
  • Used computer and database systems to verify information, process purchases and make notes.
  • Performed various administrative duties such as filing documents, updating databases.
  • Processed customer payments accurately and efficiently using Point of Sale system.

Front Desk Agent

Beaver Lakefront Cabins
09.2020 - 01.2021
  • Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
  • Handled cash, credit and debit card transactions accurately.
  • Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
  • Greeted customers upon arrival and provided assistance with check-in.
  • Interacted kindly with guests, offering assistance and support.
  • Resolved guest issues with creative solutions, escalating major concerns to management.
  • Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
  • Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
  • Used computer and database systems to verify information, process purchases and make notes.
  • Performed various administrative duties such as filing documents, updating databases.
  • Processed customer payments accurately and efficiently using Point of Sale system.
  • Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.
  • Answered customer questions about transportation, restaurants and entertainment.

Front Desk Agent

Crescent Hotel
11.2017 - 02.2020
  • Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
  • Handled cash, credit and debit card transactions accurately.
  • Utilized problem solving techniques to resolve customer complaints quickly and satisfactorily.
  • Greeted customers upon arrival and provided assistance with check-in.
  • Interacted kindly with guests, offering assistance and support.
  • Resolved guest issues with creative solutions, escalating major concerns to management.
  • Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
  • Assisted guests with check-in and check-out procedures ensuring accuracy of all paperwork related to their stay.
  • Used computer and database systems to verify information, process purchases and make notes.
  • Performed various administrative duties such as filing documents, updating databases.
  • Processed customer payments accurately and efficiently using Point of Sale system.
  • Responded effectively to guest inquiries regarding hotel services, amenities, directions, local attractions.

Education

High School Diploma -

McAlester Highschool
McAlester, OK
05.2015

Skills

  • Hotel operations management
  • Operations management understanding
  • Daily operations management
  • Bar operations management
  • Creativity and innovation
  • Menu development
  • Scheduling and rostering
  • Sales growth
  • Cost control
  • Marketing and promotions
  • Customer service
  • Staff motivation
  • Sanitation standards
  • Bar management
  • Food storage
  • Food presentation
  • Team development
  • Sales leadership
  • Sales planning
  • Quality control
  • Staff leadership
  • Hiring procedures
  • Staff supervision
  • Health inspections
  • Purchasing
  • Ordering supplies
  • Allergy awareness
  • Performance evaluations
  • Waste reduction
  • Fine-dining expertise
  • Hiring standards
  • Food safety management
  • Table service
  • Menu pricing
  • Menu design
  • Teamwork and collaboration
  • Reliable and responsible
  • Multitasking
  • Problem-solving
  • Attention to detail
  • Time management
  • Cash handling expertise
  • Transactions and cash handling
  • Strong work ethic
  • Administrative duties
  • Office administration
  • Food safety
  • Exceptional communication
  • Team management
  • Cash handling proficiency
  • Complaint handling
  • Task delegation
  • Employee scheduling
  • Restaurant software
  • Reservation management
  • Promotional strategies
  • Table setting standards
  • Strong leadership
  • Greeting guests
  • Team collaboration
  • Money handling
  • Order taking
  • Phone etiquette
  • Training and mentoring
  • Guest relations
  • Professional appearance
  • Payment processing
  • Building rapport
  • Staff coordination
  • Stock management
  • Social perceptiveness
  • Seating arrangements
  • Point of sale systems

Timeline

Front of House Lead/Waitress/Bartender

Rockin Pig
01.2025 - 07.2025

Operations Management

New Orleans Hotel
08.2021 - 01.2025

General Manager

Grand Central Restaurant
08.2021 - 01.2025

General Manager

Rogue’s Manor
08.2021 - 01.2025

Personal Assistant

Terry Blanton
08.2021 - 01.2025

Front Desk Agent

New Orleans Hotel
05.2021 - 08.2021

Front Desk Agent

Beaver Lakefront Cabins
09.2020 - 01.2021

Front Desk Agent

Crescent Hotel
11.2017 - 02.2020

High School Diploma -

McAlester Highschool

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LAURA BONHAM