Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Gleason

Benton

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Billing Specialist

Fleming Electric
09.2023 - Current
  • Improved billing accuracy by implementing a streamlined invoicing process.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Reduced errors in financial records by conducting regular audits of billed accounts.


Delinquent Accounts Manager

Saline County Tax Collector
03.2018 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Collected documents and made portfolios for collections accounts.
  • Entered and maintained departmental records in company database.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.

Administrator Assistant

Bulldog Dumpster
06.2015 - 03.2018
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Composed, edited and prepared correspondence and other department documents.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.

Education

High School Diploma -

Woodland Hills Christian School
Alexander, AR
05.2004

Skills

  • Strategic Account Planning
  • Microsoft Office
  • Lead Generation
  • Verbal and Written Communication
  • Account Management
  • Customer Service
  • Teamwork and Collaboration

Timeline

Billing Specialist

Fleming Electric
09.2023 - Current

Delinquent Accounts Manager

Saline County Tax Collector
03.2018 - Current

Administrator Assistant

Bulldog Dumpster
06.2015 - 03.2018

High School Diploma -

Woodland Hills Christian School

Similar Profiles

CREATE PROFILE
Laura Gleason